Senior Service Desk Analyst
4 weeks ago
The Company A leading NZ organization located in the CBD is seeking an engaging Senior Service Desk Analyst. This well-reputed company, famous for its services, is a premium brand in the medical field and serves NZ effectively. This company holds a dominant market position, making it a fundamental part of the lives of many Kiwis. The Role In this collaborative team of IT Professionals, you'll navigate through various issues in a rapidly evolving workspace, acting as the face of IT ensuring the seamless functioning of the organization. Your role will require you to deliver superior technical support at a L2 expertise level, using tools including: AzureM365Teams (supporting not just using)OutlookMulti Factor AuthenticationVPN solutions ( RDS, PaloAlto Global Protect etc )Active Directory user management ( on Prem AD, AzureAD, Hybrid solutions )Printers, MFDs, Label PrintersRemote Desktop TechnologiesAdobe AcrobatDesktop level Hardware troubleshootingPassword reset tools & best practicesGroup policies Key Responsibilities Include: Act as initial contact for all digital service-related matters for stakeholders.Log requests, incidents, problems, and assist with tracking system changes.Understand stakeholder needs to offer appropriate services.Manage assigned support calls proactively, analyze issues, and provide feedback to users.Notify end users about system-related events and provide training.Serve as a mentor and technical expert for the Service Desk team.Act as tech escalation point for Digital Services & Project teams.Create and provide training tools for the Service Desk team.Conduct data analysis to identify training needs of the Service Desk team.Assist in coordinating Service Desk tasks including job allocation and break adherence.Participate in the Service Desk Quality Monitoring program.Represent Service Desk in weekly meetings and communicate impactful changes.Facilitate handover of new technologies from the Project to Operations team.Manage company-wide maintenance and security notifications through the MIM process Being at the nucleus of this dynamic operation, IT plays a critical role in maintaining the motion of the organization. Your key strengths here will be your ability to maintain composure under pressure and solve technical challenges swiftly. In this collaborative environment, you will join forces with a supportive team, spreading knowledge, support and skills throughout the organization. About you You have in-depth knowledge of computer systems, networks, and appropriate software applications. But your real flair lies in your ability to communicate with all levels of users both verbally and in writing. You have the creativity to translate complex IT issues into simple, comprehensive steps that a wide audience can understand, and you are a true team colleague whose energy and enthusiasm inspires others. What's on offer? An exceptional opportunity to make a positive impact on the department and the company.A fast-paced, dynamic workplace where no two days are ever the same.Ongoing professional development and mentoring by outstanding business leaders.A rare chance to grow your skill set and enjoy career progression.A company that promotes on merit, rewards excellence and champions collaboration.Apply Today Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Stanley Onacha or Hannah Maplethorpe in our Auckland office on ******** . Job Reference No: ******** By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
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Senior Service Desk Analyst
3 weeks ago
Auckland, New Zealand Robert Half Technology Full timeThe Company A leading NZ organization located in the CBD is seeking an engaging Senior Service Desk Analyst. This well-reputed company, famous for its services, is a premium brand in the medical field and serves NZ effectively. This company holds a dominant market position, making it a fundamental part of the lives of many Kiwis. The Role In this...
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Service Desk Analyst
3 weeks ago
Auckland, New Zealand Allrecruits Ltd Full timeService Desk Analyst We are looking for a full-time Service Desk Analyst to join our team in Hamilton.The ideal candidate will have experience in Windows, and Mac, operating systems.The position will be responsible for providing support to external customers with a variety of technical issues.Responsibilities Provide Tier 1 support to internal and external...
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Senior Service Desk Analyst
4 weeks ago
Auckland, New Zealand Robert Half Technology Full timeThe CompanyA leading NZ organization located in the CBD is seeking an engaging Senior Service Desk Analyst. This well-reputed company, famous for its services, is a premium brand in the medical field and serves NZ effectively. This company holds a dominant market position, making it a fundamental part of the lives of many Kiwis. The RoleIn this collaborative...
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Service Desk Analyst | Contract
4 weeks ago
Auckland, New Zealand Robert Half Technology Full timeThe CompanyA large, well respected NZ entity based in the CBD is on the hunt for a captivating Senior Service Desk Analyst for an initial 3-month contract. Well known for its services, this is a premium brand and certainly serves NZ well in its offering in the medical field. With a dominant market presence, this company is a cornerstone in most Kiwi's...
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Service Desk Analyst | Contract
3 weeks ago
Auckland, New Zealand Robert Half Technology Full timeThe Company A large, well respected NZ entity based in the CBD is on the hunt for a captivating Senior Service Desk Analyst for an initial 3-month contract. Well known for its services, this is a premium brand and certainly serves NZ well in its offering in the medical field. With a dominant market presence, this company is a cornerstone in most Kiwi's...
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Service Desk Analyst | Contract
4 weeks ago
Auckland, New Zealand Robert Half Technology Full timeThe Company A large, well respected NZ entity based in the CBD is on the hunt for a captivating Senior Service Desk Analyst for an initial 3-month contract. Well known for its services, this is a premium brand and certainly serves NZ well in its offering in the medical field. With a dominant market presence, this company is a cornerstone in most Kiwi's...
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Service Desk Analyst
5 months ago
Auckland City, New Zealand Robert Half Full time**The Company** An ANZ wide global name in the healthcare industry, this organisation is looking for a motivated and experienced Service Desk Analyst to join them on a 5-month contract. This will be providing their in-house teams with technical support to ensure everything is running smoothly. Joining forces with a dynamic crew of 8 Service Desk Analysts,...
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Service Desk Analyst
6 months ago
Auckland City, New Zealand Group Technology Full time**About us** Fletcher Building is an organisation made up of people who use all of their experience, skills, and individuality to do amazing work. With over 30 businesses operating in Australia, New Zealand, and the South Pacific, we are enriched by many different languages, customs, and lifestyles. There has never been a better time to join the Fletcher...
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Lv2 Service Desk Analyst
5 days ago
Auckland, New Zealand Finxl Full timeLV2 Service Desk Analyst Summary: We are seeking a proactive and customer-focused Service Desk Analyst to join our client's dynamic IT support team in Auckland for an initial 3-month period. This is an exciting opportunity for an experienced IT professional to help deliver high-quality support services to end-users. You will be responsible for handling Level...
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Lv2 Service Desk Analyst
1 week ago
Auckland City, New Zealand FinXL Full time**Job details**: - Posted 18 November 2024 - SalaryNegotiable - LocationAuckland - Job type Contract - DisciplineCustomer Experience - Reference90M0656692_1731912633 **Job description**: **LV2 Service Desk Analyst** Summary: We are seeking a proactive and customer-focused Service Desk Analyst to join our client's dynamic IT support team in Auckland for an...
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Service Desk Analyst
4 weeks ago
Auckland, New Zealand Datacom Full timeOur Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role Our Service Desk Analyst's are the first point of contact for our clients. No two days will be the same as you'll be proactively problem solving any...
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Service Desk Analyst
4 weeks ago
Auckland, New Zealand Datacom Full timeOur Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. About the Role Our Service Desk Analyst's are the first point of contact for our clients. No two days will be the same as you'll be proactively problem solving any...
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Service Desk Analyst
3 weeks ago
Auckland, New Zealand Datacom Full timeOur WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the RoleOur Service Desk Analysts are the first point of contact for our clients. No two days will be the same as you'll be proactively problem solving any...
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Service Desk Analyst
3 weeks ago
Auckland, New Zealand Datacom Full timeOur Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role Our Service Desk Analysts are the first point of contact for our clients. No two days will be the same as you'll be proactively problem solving any...
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Service Desk Analyst
5 months ago
Auckland City, New Zealand NTT Full time**Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?** Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our...
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Service Desk Analyst
6 months ago
Auckland City, New Zealand SkyCity Entertainment Group Full timeAre you a tech-savvy customer service superstar? If so, we may have just the role for you! **As New Zealand's largest Entertainment Company, the SkyCity Entertainment Group is a diverse and vibrant organisation that attracts positive and innovative individuals to participate in our professional, results-orientated culture.** **About SkyCity** SkyCity is a...
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Service Desk Analyst
6 months ago
Auckland City, New Zealand SkyCity Entertainment Group Full timeAre you a tech-savvy customer service superstar? If so, we may have just the role for you! **As New Zealand's largest Entertainment Company, the SkyCity Entertainment Group is a diverse and vibrant organisation that attracts positive and innovative individuals to participate in our professional, results-orientated culture.** **About SkyCity** SkyCity is a...
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Service Desk Analyst
3 months ago
Auckland City, New Zealand SkyCity Entertainment Group Full timeAre you a tech-savvy customer service superstar? If so, due to an internal promotion we may have just the role for you! SkyCity is a premiere entertainment destination in the heart of Auckland's CBD consisting of a world-class casino, award-winning restaurants and bars, two luxurious hotels, theatre, New Zealand's largest convention centre and the country's...
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Lv2 Service Desk Analyst
5 days ago
Auckland, New Zealand Finxl Full timeLV2 Service Desk AnalystSummary:We are seeking a proactive and customer-focused Service Desk Analyst to join our client's dynamic IT support team in Auckland for an initial 3-month period. This is an exciting opportunity for an experienced IT professional to help deliver high-quality support services to end-users. You will be responsible for handling Level 1...
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Service Desk Analyst
5 months ago
Auckland City, New Zealand Corys Full time**What does the Service Desk Analyst do?** Our Service Desk Analyst are the face of and a source of knowledge of all things IT! Providing 1st level through to level 3 support to our customers, both internal and external. They ensure prompt resolution of incidents and service requests; manage calls/requests from initiation through to resolution, escalating...
