Guest Service Agent

3 weeks ago

Rotorua, New Zealand Accor Hotels Full time

Company Description

More about us

The Hoxton, Portland is the 6th Hox in our family, and the 2nd in the US. You'll find us in the heart of Old Town in an iconic building boasting with history that dates back to 1906. Our Portland home has 119 bedrooms, a rooftop taqueria, Tope; our lobby lounge, Lovely Rita; and a speakeasy basement bar, 2NW5. Plus, like all Hoxton's, you'll find our meetings and events space, The Apartment.


Job Description

Overview:
Join our team as a Part Time Guest Service Agent where you will play a crucial role in ensuring a seamless guest experience during their stay. As a Guest Service Agent, you will be responsible for overseeing the daily operations of our hotel, providing exceptional service, and maintaining accurate records. This position offers an exciting opportunity to be part of the hospitality industry and work in a dynamic environment.This position is for 2-3 days a week, including weekends. Hourly rate: $17/hour

What you'll do

  • You'll take care of our guests, including check in/check out, billing, ensuring we collect correct guest data, and communicating any guest issues that arise
  • Work with our Front Office Manager and the rest of the Hoxton team in executing selling strategies and ensuring maximum occupancy
  • Inform guests of all the fun things to do in the hotel, including providing information on our restaurant & bars, as well as activations, and activities going on
  • Know the neighborhood and provide recommendations for dining, shopping, and activities
  • Proactively keep an eye on all our public area spaces, whether it's spotting a pillow in the lobby that needs some fluffing or seeing a guest from afar that looks lost
  • Assist guests with luggage storage and package retrieval as needed
  • Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges
  • Lend a hand to not only guests but your colleagues and team alike - we've always been in it together, but as we re-open even more so than before
  • You'll work closely with the Housekeeping, Sales, and Restaurants teams to make sure the overall operation is running smoothly
  • Take safety seriously and follow all fire & security procedures, health & safety standards, and ensure you're working in a safe manner at all times

Qualifications

What we are looking for

  • You're looking for a place where you can be you; no clones in suits here
  • You're all about having a positive impact on the people you interact with, leaving them with a memorable experience
  • We leave our egos at the door and help get stuff done
  • You're up for doing things differently and trying (almost) everything once
  • You're flexible and open to lending a hand where needed, especially as we navigate reopening
  • You're up for the occasional overnight shift espresso anyone?
  • You're able to both speak and understand English.
  • You want to join a team that works hard, supports each other, and has fun along the way

Additional Information

What's in it for you

  • Become part of a team that's very passionate about creating great hospitality experiences.
  • Competitive wages
  • 5 Paid Days Off per Year after 90 days, mental health benefits, retirement packages, and rewards for going the extra mile and living our values
  • Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us)
  • Plenty of opportunity to progress and change it up as part of a global family of brands
  • Training to get you settled into your role, learning opportunities to broaden your skillset and development that helps you think, make and thrive at work
  • Food on us during your shift.
  • Enjoy a free night at The Hoxton when you first start with us.
  • Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
  • Regular team get togethers, from our High Fives to our (pretty special) team parties - we know how to have a good time
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
  • Excellent discounts across The Hoxton and the global Ennismore family.

The Hoxton, Portland is anequal opportunity employer. All applicants will be considered foremployment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. True Facts.

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