Guest Experience Host

4 months ago

Rotorua, New Zealand Wyndham Destinations Full time

**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**Go where opportunity is always on**

If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our **Ramada Resort Rotorua Marama** team as a **Guest Experience Host or **Face to Face Lead Generator** today **Full-time or Part-time positions available.**

**How You'll Shine**
- Greeting and registering of owners and guests
- Providing information on local area attractions
- Completion of all department-related paperwork
- Using all communication equipment including telephones, facsimiles and computers
- Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
- Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
- Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
- Clearly articulate the benefit of traveling within Wyndham Destinations community
- Meet targets and KPI's as set by the business
- This role requires you to be available for weekend and public holiday shifts.

**How You'll Be Rewarded**

Build your career with a value-driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

- ** $28.18 per hour**
- ** Minimum** of 30 hours per week**
- Professional development funding
- Discounted hotel stays across Australia, Fiji, New Zealand
- Great career development opportunities

**What You'll Bring**

To be successful in this role, you will be:

- Previous experience within a similar hotel position is** desirable, but not essential**:

- No experience or qualfications required (NZQF Level 1 qualification, or ANZSCO Skill Level 5** **is** desirable but not required)**:

- Fluency in English (written and verbal)
- Genuine passion for customer service and the local area
- Excellent communicator with strong interpersonal skills
- Enthusiastic, self-motivated and positive individual
- Immaculate presentation and professional grooming standards
- High levels of computer literacy
- Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
- Have the ability to recognize and solve problems in the workplace
- Ability to work a flexible schedule, including nights, weekends, public and school holidays.

**Where You'll Begin Your Journey**

Wyndham Destinations Asia Pacific develops, markets and sells vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan and Europe and serves more than 60,000 vacation owners in Club Wyndham South Pacific.

Wyndham Destinations Asia Pacific is a division of Wyndham Destinations (NYSE: WYND) the world's largest vacation ownership and exchange company with more than 25,000 associates worldwide. The Pacific corporate offices are located on the Gold Coast in Australia. Across the Asia Pacific region, we have offices in Singapore, Shanghai, Indonesia, Thailand, Japan and Clark in the Philippines

**Where Memories Start with You**:
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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