Guest Service Agent
4 months ago
**Company Description**
Are you passionate about creating memorable events and delivering exceptional service? Pullman Rotorua, is a premier hospitality destination in Rotorua, is looking for a dynamic and organized Guest Service Agent to join our Front Office team.
Reporting to our Front Office Manager/Reservation Manager, the Guest Service Agent role will place great focus on anticipating and meeting the desires and needs of our guests whilst maintaining high standards of service. Providing all of our guests with a warm, welcoming and personable experience throughout their stay.
**Key Responsibilities**:
- Welcome and check-in guests with a warm, friendly demeanor
- Handle guest inquiries, requests, and complaints efficiently and professionally
- Provide accurate information about the hotel’s amenities, local attractions, and services
- Process payments, manage reservations, and maintain accurate guest records
- Assist with check-out processes and ensure guest satisfaction
- Coordinate with other departments to meet guest needs and enhance their experience
- Uphold the hotel's standards of service and contribute to a positive guest experience
**Qualifications** Skills & experience**
- Positive attitude
- Willingness to learn
- Previous reception experience in a hotel/resort environment will be beneficial however full training will be provided on-site.
- Effective communication skills (written and verbal)
- Work together with trust and treat all guests and colleagues from all cultural groups with respect.
- Working knowledge of Opera PMS.
- Full Drivers Licnece
- A passion for creating memorable guest experiences.
- Strong interpersonal skills.
**Additional Information**
What we offer;
- A supportive and vibrant working environment with great team
- Opportunities for professional development and career advancement
- Staff discounts on accommodation, dining, and other services
- Duty meals while on shift
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