Hospitality Worker
6 months ago
**Company Description**
Located in the heart of the Rotorua, Pullman Rotorua** **is a stunning 130-room Hotel which offers an exceptional location, We have our Barrel & Co restaurant located on our ground floor as well as 6 versatile meeting spaces.
We are seeking a passionate, guest-focused Hospitality worker
- All rounder
The Hospitality Professional
- All rounder will work closely with the Night Manager ensuring the efficient running of the hotel during the night shift.
This role is overnight 11pm to 7.30am this role encompasses various duties
- Assists guests with request and\/or complaints
- May handle check-ins/check-outs
- Assist in maintaining the cleanliness and organization of lobby and Restaurant and Bar areas
- Provides security assistance in the hotel and front entrance area during night shift. (I.e. from 11 pm - 7 am).
- Ensures exceptional customer service to all guests and protects guest privacy and safety when within reasonable control of the position to do so.
- May compute bill, collect payments, and makes change for guests as well as doing Night Audit functions
- Assist with any overnight room service requests ie Food & Drinks
- Clean and rest the Lobby and Barrel & Co Bar and grill
- May post charges to Opera guest accounts
- Complete department/shift checklists and/or reports for relevant shifts.
- Maintain a neat, clean and well-groomed appearance.
- Performs other related duties as assigned.
**Additional Information**
For thsi role we need
- Excellent communication skills, both verbal and written.
- Strong organisational abilities and attention to detail.
- Ability to learn how to use online systems from Opera Cloud to various online tools.
- Adaptable to changing priorities and able to juggle multiple tasks.
- Strong analytical and problem-solving skills.
- Excellent organisational and time management skills.
- Exceptional customer service skills and the ability to anticipate consumer behavior.
32 Hours per week, rate of pay is base on skills and experience $28.18 to $31.64
Only shortlisted applicants will be contacted.
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