Guest Experience Duty Manager

2 weeks ago


Rotorua, New Zealand Accor Hotels Full time
Company Description

As a worldwide leader, we welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description
  1. Work shifts across Food & Beverage and Front Office departments on rotating roster.
  2. Lead, train and motivate team members across operation departments.
  3. Enthusiasm and commitment to deliver exceptional service.
  4. Ability to multitask with a can-do attitude.
  5. Excellent verbal and written communication skills.
  6. Ability to cope under pressure and handle guest complaints.
  7. A high standard of personal presentation.
Qualifications
  1. Availability to work 4 x 10 hour shifts including weekends.
  2. Previous experience of 1 year or more in a supervisory or team leader role in a Front Office background or Food & Beverage background.
  3. Must hold a Current General Managers certificate or ability to obtain.
  4. Knowledge of Opera, Opera Cloud or similar property operation system.
Additional Information

The Novotel Rotorua Lakeside and ibis Rotorua Lakeside is a dual branded complex hotel with 344 rooms located in central Rotorua.

Our two hotels include Atlas Café & Restaurant and Clarkes Bar, ibis restaurant, 10 conference/Banquet rooms and InBalance Fitness Centre.

This newly created role works across both our Food & Beverage and Front Office departments reporting to Operations Manager. This role would be ideal for a supervisor looking for development across operations at a duty manager level.

Why join Accor?
  • Learn your Way - Access to our Accor Academy so you can Earn while you Learn
  • Work Your Way - work life balance.
  • Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage & Accommodation Worldwide.
  • Uniforms provided, washed and laundered daily.
  • Access to our Employee Assistance Program.
  • Refer a friend incentive.
Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.



  • Rotorua, New Zealand AccorHotel Full time

    **Company Description** As a worldwide leader, we welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. We are an inclusive company...

  • Guest Experience Host

    3 months ago


    Rotorua, New Zealand Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...

  • Guest Service Agent

    3 months ago


    Rotorua, New Zealand AccorHotel Full time

    **Company Description** Are you passionate about creating memorable events and delivering exceptional service? Pullman Rotorua, is a premier hospitality destination in Rotorua, is looking for a dynamic and organized Guest Service Agent to join our Front Office team. Reporting to our Front Office Manager/Reservation Manager, the Guest Service Agent role will...

  • Duty Manager

    6 months ago


    Rotorua, New Zealand Sobar Holdings Ltd. Full time

    Join Our Team as a Duty Manager!Are you a skilled leader with a passion for the hospitality industry? We're seeking a dedicated Duty Manager to join our vibrant bar team in Rotorua!Position: Duty ManagerLocation: Rotorua, New ZealandHours: 30 hours per weekPay Rate: $25-$26 per hour (based on experience)Responsibilities:Oversee day-to-day operations of the...

  • Duty Manager

    3 weeks ago


    Rotorua, New Zealand Accor Hotels Full time

    Job Purpose This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. Primary Responsibilities Front Office Operation Conduct daily briefings and ensure that all pertinent information is...


  • Rotorua, New Zealand Home In Heart Ltd Full time

    Home in Heart Ltd, trading as Hideaway of Rotorua motel, located in Rotorua. We are looking for a full-time Motel Duty Manager/ Marketing Manager to join our busy team. We will provide the minimum guaranteed hours of work is 30 hours per week, at rate NZD $29 to NZD $ 32 per hour. **Job description**: - Taking client bookings for rooms and on local tours...


  • Rotorua, New Zealand AccorHotel Full time

    **Company Description** Join our dedicated and dynamic team at Pullman Rotorua, a premier hotel located in the heart of Rotorua, known for its exceptional service and vibrant atmosphere. We pride ourselves on delivering memorable guest experiences and are looking for a motivated and friendly individual to fill the role of Hotel Maintenance Worker (Duty...

  • Guest Service Agent

    3 weeks ago


    Rotorua, New Zealand Accor Hotels Full time

    Company Description More about us The Hoxton, Portland is the 6th Hox in our family, and the 2nd in the US. You'll find us in the heart of Old Town in an iconic building boasting with history that dates back to 1906. Our Portland home has 119 bedrooms, a rooftop taqueria, Tope; our lobby lounge, Lovely Rita; and a speakeasy basement bar, 2NW5. Plus,...

  • Duty Manager

    2 months ago


    Rotorua, New Zealand Ambrosia Restaurant and Bar Full time

    Ambrosia is looking for our next joybringer - a keen Full Time Restaurant/Duty Manager; a natural born leader who has a knack for mentorship and driving the people around you. You’re a smooth talker, with a fine attention to detail and admirable ability to maintain consistent service. You fit into the team like a glove, and know how to go above and beyond...

  • Guest Service Agent

    6 months ago


    Rotorua, New Zealand Pullman Rotorua Full time

    Company Description Pullman Rotorua is a 5 star 130 room hotel located in the heart of Rotorua that is proud to be a leading provider in exceptional accommodation, food & beverage offerings and conference & event facilities, all complimented with exceptional service by an amazing and dedicated team. We are now seeking a mature, energetic, well-presented...

  • Duty Manager

    8 months ago


    Rotorua, New Zealand I.F Full time

    As a Duty Manager, you will: - Lead and develop team members across the business - Ensure customers have a great experience, whether dining in or taking out - Maintain food safety and hygiene standards - Set up and pack down daily operations - Assist all team members in day to day operations in terms of counter service, payments and sections.

  • Duty Manager

    6 months ago


    Rotorua, New Zealand Sukh Enterprises 2023 Limited Full time

    **DUTY MANAGER** We are looking for a TWO passionate Duty Manager to lead our business.To be successful in this role, you’ll need management skills and experience in both front and back of the house at least of 1year. You will also need to be able to handle customer disputes. We’ll expect you to lead by example and uplift our staff during busy moments...

  • Duty Nurse Manager

    6 months ago


    Rotorua, New Zealand Te Whatu Ora – Health New Zealand Lakes Full time

    **Vacancy No**:ROT02916** **Duty Nurse Manager** **Permanent, Part time, Rostered shifts** - The Duty Nurse Manager role is based in the Integrated Operation Centre (IOC) and works alongside the IOC team to provide efficient, effective patient flow, clinical leadership and after hours management of Lakes DHB hospital services in both Rotorua and Taupo...

  • Duty Manager

    5 months ago


    Rotorua, New Zealand Kmart Full time

    **Brighter Futures Start here** As Australia and New Zealand's biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving...


  • Rotorua, New Zealand Branch Manager, Wellington Full time

    Senior Strategy Advisor - Rotorua - Branch Manager, Wellington Branch Manager, Wellington – Rotorua, North Island This role offers an exciting chance to advance strategic goals within a vibrant community. The position involves a diverse range of responsibilities, from strategy development and policy engagement to managing special projects that drive...


  • Rotorua, New Zealand Branch Manager, Wellington Full time

    Senior Strategy Advisor - Rotorua - Branch Manager, Wellington Branch Manager, Wellington – Rotorua, North Island This role offers an exciting chance to advance strategic goals within a vibrant community. The position involves a diverse range of responsibilities, from strategy development and policy engagement to managing special projects that drive...


  • Rotorua, New Zealand Branch Manager, Wellington Full time

    Senior Strategy Advisor - Rotorua, New Zealand - Branch Manager, Wellington Description This role offers an exciting chance to advance strategic goals within a vibrant community. The position involves a diverse range of responsibilities, from strategy development and policy engagement to managing special projects that drive economic growth. Contributing to...


  • Rotorua, New Zealand Branch Manager, Wellington Full time

    Senior Strategy Advisor - Rotorua, New Zealand - Branch Manager, Wellington Description This role offers an exciting chance to advance strategic goals within a vibrant community. The position involves a diverse range of responsibilities, from strategy development and policy engagement to managing special projects that drive economic growth. Contributing to...

  • Hospitality Worker

    6 months ago


    Rotorua, New Zealand AccorHotel Full time

    **Company Description** Located in the heart of the Rotorua, Pullman Rotorua** **is a stunning 130-room Hotel which offers an exceptional location, We have our Barrel & Co restaurant located on our ground floor as well as 6 versatile meeting spaces. We are seeking a passionate, guest-focused Hospitality worker - All rounder The Hospitality Professional -...

  • Assistant Manager

    3 weeks ago


    Rotorua, New Zealand Accor Hotels Full time

    Company Description A 292-room Resort, spanning over 3.5 hectares of manicured gardens with significant food & beverage operations, two pools and extensive conference facilities, Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast with a team of 150 employees and growing. The property's leadership team aspires to...