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Call Centre Representative_Copy

1 month ago

Auckland, New Zealand Tamakihealth Full time

Do you take pride in how you help and care for people? If so, come work with us We have permanent full-time time positions available in our family-friendly team At Tamaki Health, we put our hearts into everything we do. We're passionate about medical care for the communities we serve, and we take care of each other as we strive for a better future for everyone. Our focus is on helping our network to improve health and well-being by offering easy to access, high-quality, affordable services in the community for our general patient population. About the position This is not your typical customer service role; we are a fast-paced and busy contact centre where our agents are vital for the day-to-day operation of our clinics. Reporting to the contact centre manager, you will be the first point of contact for our patients in resolving their queries. In this position, you will be required to work Monday to Friday and either Saturday or Sunday from 8am – 6pm. Key Responsibilities Answering calls in a timely manner – working in a fast-paced environment Managing and filtering call flow across our clinics Responding to all patient inquiries Booking patient appointments and processing prescription requests, amongst a raft of other issues You will need to have: Excellent customer service skills – fluent and clear communication Excellent IT skills - intermediate to advanced Great work ethic – punctuality and attendance Problem-solving and troubleshooting Resilience Culturally sensitive with the ability to remain calm under pressure A sense of humour If this challenge sounds like something you would thrive on, we'd love to hear from you. How to apply? Please hit the apply button and complete the registration process via our career portal, Only individuals with working rights in New Zealand will be considered for the selection process. #J-18808-Ljbffr