Call Centre Manager

6 months ago

Auckland City, New Zealand Infinitas Full time

Drive future growth and sales.
- Key role for business success.
- Lead a high performing technical team.

We have a fantastic newly created opportunity for an experienced and dynamic Call Centre Manager to take charge of a market-leading brand. This role will see you lead call centre operations, ensuring exceptional communication and service. You'll play a pivotal role in the organisation, by mentoring a high performing technical team, driving excellence as well as a future focus on data driven decisions to improve sales.

Key Accountabilities:

- Develop and implement successful call centre strategies in collaboration with the management team.
- Foster genuine relationships with customers, ensuring their needs are met and expectations exceeded.
- Identify and capitalize on new opportunities to enhance product and service offerings.
- Achieve call centre targets by motivating and supporting your team through effective coaching and leadership.
- Utilize data-driven insights and reporting to make informed decisions and drive continuous improvement.

The company is an ASX listed organization specializing in B2B wholesale product sales across various verticals in the automotive sector.

We seek a highly motivated and results-oriented individual with a strong track record in call centre management. Your exceptional communication and interpersonal skills will enable you to build lasting relationships with both team members and customers. You'll be a strategic thinker, adept at identifying opportunities for growth and improvement. You will also have a strong understanding of data and metrics to help drive performance. This role will look after both onsite and remote team members with customers nationwide.

As the Call Centre Manager, you'll be part of a collaborative and experienced team, reporting directly to a talented and supportive National Trade Manager. Your autonomy will be respected, allowing you to drive the call centre's success and future growth which is seen as key to future organisational success.

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