Call Centre Manager

8 months ago

Auckland City, New Zealand Infinitas Full time

North Shore Location
- Key role for business success.
- Establish and Build the Function

We have a fantastic newly created opportunity for an experienced and dynamic Call Centre Manager/Customer Service/Delivery to take charge of a market-leading brand.

This role will see you lead call centre operations, for a mostly outbound operation ensuring exceptional communication, service, and delivery. You'll play a pivotal role in the organisation, by mentoring a high-performing team, driving excellence and a focus on improving process and helping establish and build the function.

Key Accountabilities:

- Develop and implement successful call centre strategies in collaboration with the management team.
- Foster genuine relationships with clients, ensuring their needs are met and expectations exceeded.
- Identify and capitalize on new opportunities to improve customer and client interactions.
- Achieve call centre targets by motivating and supporting your team through effective coaching and leadership.
- Utilize data-driven insights and reporting to make informed decisions and drive continuous improvement.
- Help implement new and appropriate systems.
- Partner with internal team to develop comprehensive, data-driven engagement strategies.
- Analyse participant demographics, preferences, and recruitment trends to inform targeted outreach efforts.
- Oversee entire customer journey from outreach to end. Providing a positive expereience

The company is building a great culture and has established a head office in Auckland. This is a genuine opportunity to help the organisation establish the function from the ground up.

We seek a highly motivated and results-oriented individual with a strong track record in call centre management. Your exceptional communication and interpersonal skills will enable you to build lasting relationships with both team members, customers, and clients. You'll be a strategic thinker, adept at identifying opportunities for growth and improvement. You will also have a strong understanding of data and metrics to help drive performance. This role will look after both onsite and remote team members with clients nationwide and trans-Tasman.

As the Call Centre Manager, you'll be part of a collaborative and experienced team. Your autonomy will be respected, allowing you to drive the call centre's success and future growth which is seen as key to future organisational success.

**The Title of this position will be Manager of Participant Engagement.

  • Regional Call Centre Manager

    3 months ago

    Wellington City, New Zealand Rabobank Full time

    Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our purpose is clear: we enable our clients to feed the world sustainably. Our commitment to our employees and customers is at the...

  • Call Centre Support Manager

    4 weeks ago

    Wellington City, New Zealand Rabobank Full time

    Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our purpose is clear: we enable our clients to feed the world sustainably. Our commitment to our employees and customers is at the...

  • Call Centre Consultant

    6 months ago

    Wellington City, New Zealand Rabobank Full time

    Job Overview & Purpose: Call Centre Consultant supports AU and NZ Country Banking, Rabobank Online Savings and Advisor Services/Key Account Services strategies and clients. Provides exceptional customer service by ensuring the services provided are carried out in an accurate, timely and efficient manner. Maintaining high standards and contributing to a high...

  • Call Centre Consultant

    3 months ago

    Wellington City, New Zealand Rabobank Full time

    Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our purpose is clear: we enable our clients to feed the world sustainably. Our commitment to our employees and customers is at the...

  • Call Centre Administrator

    7 months ago

    Auckland City, New Zealand InterGroup Full time

    Are you an administrator and a bit of a character? At InterGroup, our people are real good characters who have each other’s backs every day. And we're after more characters like you to come and join us! **About the Job**: The Call Centre Coordinator will play a pivotal role in ensuring the smooth day to day operation of our Call Centre, Insurance...

  • Call Centre Consultant

    3 months ago

    Auckland City, New Zealand Rabobank Full time

    Job Overview & Purpose: Call Centre Consultant, supports AU and NZ Country Banking, Rabobank Online Savings and Advisor Services/Key Account Services strategies and clients. Provides exceptional customer service by ensuring the services provided are carried out in an accurate, timely and efficient manner. Maintaining high standards and contributing to a high...

  • Administrator / Call Centre

    7 months ago

    Auckland City, New Zealand InterGroup Full time

    Are you an administrator and a bit of a character? At InterGroup, our people are real good characters who have each other’s backs every day. And we're after more characters like you to come and join us! **What's the job?** InterGroup are New Zealand's Infrastructure and Industrial Services specialists, delivering services in waste management, industrial...

  • Call Centre Consultant

    7 months ago

    Wellington City, New Zealand Rabobank Full time

    Job Overview & Purpose: Call Centre Consultant supports AU and NZ Country Banking, Rabobank Online Savings and Advisor Services/Key Account Services strategies and clients. Provides exceptional customer service by ensuring the services provided are carried out in an accurate, timely and efficient manner. Maintaining high standards and contributing to a high...

  • Call Centre

    4 weeks ago

    Auckland, New Zealand Clmnz Full time

    Customer Service Coordinator - Mount Albert Aquatic CentreThis is a Full time jobLocation: Mount Albert, AucklandSalary: $28 – $34 per hourClassification: Call Centre & Customer ServiceRole begins late March 2025Ongoing training and developmentGreat leadership opportunityThe Mount Albert Aquatic Centre is on the hunt for a Customer Service Coordinator to...

  • Call Centre Supervisor

    2 days ago

    Auckland City, New Zealand Fullers360 Full time

    **About us** Fullers360 was born of a love for the Hauraki Gulf in 1981. 40 years downwind, our network unifies the entire Gulf_. _Through a reliable network and the passion of 350 crew and staff, Fullers360 ferries nearly 6 million people every year, getting commuters to work and visitors to play. Our purpose is to unify the Hauraki Gulf by bringing...

  • Customer Engagement Representative

    6 months ago

    Auckland City, New Zealand Philip Morris International Full time

    Are you ready to #MakeHistory? At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re in the process of transforming our business and introducing products to work towards a smoke-free future. With huge change, comes huge opportunity. So, if you are the chosen one, you’ll enjoy the freedom to dream up and deliver better,...

  • Call Centre Representative

    5 days ago

    Auckland City, New Zealand Programmed Full time

    Our partner is a BIG BRAND, well-known in the media and broadcasting industry. This award-winning Contact Centre hosts exciting events which require additional support to manage the increase in inbound call volumes. Weekend events are ongoing, register your interest to be selected for our next event in February, as well as ongoing weekend assignments. The...

  • Centre Admin

    3 days ago

    Manukau City, New Zealand Lil Champs Early Learning Centre Full time

    We are seeking a permanent administrator at one of our Early Learning Centres in South Auckland. We are looking for an enthusiastic, reliable, confident individual with excellent communication, time management and organisation skills. **Prior administration experience in an ECE environment will be beneficial but not compulsory as training and support will...

  • Customer Service Representative

    3 months ago

    Auckland, New Zealand Extrastaff Full time

    Extrastaff are seeking motivated and dedicated individuals to join our Auckland team as a Customer Service Representative - Call Centre.This full-time role sits within a thriving Customer Service & Call Centre department and is being offered due to our clients increasing business demands.Key Responsibilities: Manage both inbound and outbound calls Field...

  • Customer Service Representative

    3 months ago

    Auckland, New Zealand Extrastaff Full time

    Extrastaff are seeking motivated and dedicated individuals to join our Auckland team as a Customer Service Representative - Call Centre.This full-time role sits within a thriving Customer Service & Call Centre department and is being offered due to our clients increasing business demands.Key Responsibilities:Manage both inbound and outbound callsField...

  • Centre Manager

    2 months ago

    Auckland, New Zealand Akoranga Childcare Centre Full time

    Centre manager exciting role for experienced and certificated ECE professionalWe are looking for a passionate, experienced Centre Manager to lead our vibrant centre in Northcote. You will lead a team of dedicated teachers and support staff ensuring the highest quality care and education for our children. This meaningful role is in a not-for-profit setting....

  • Centre Manager

    2 months ago

    Auckland, New Zealand Akoranga Childcare Centre Full time

    Centre manager exciting role for experienced and certificated ECE professional We are looking for a passionate, experienced Centre Manager to lead our vibrant centre in Northcote. You will lead a team of dedicated teachers and support staff ensuring the highest quality care and education for our children. This meaningful role is in a not-for-profit...

  • Centre manager

    2 months ago

    Auckland, New Zealand Akoranga Childcare Centre Full time

    Centre manager exciting role for experienced and certificated ECE professional We are looking for a passionate, experienced Centre Manager to lead our vibrant centre in Northcote. You will lead a team of dedicated teachers and support staff ensuring the highest quality care and education for our children.  This meaningful role is in a not-for-profit...

  • Call Centre Consultant

    7 months ago

    Auckland City, New Zealand Rabobank Full time

    Job Overview & Purpose: Call Centre Consultant supports AU and NZ Country Banking, Rabobank Online Savings and Advisor Services/Key Account Services strategies and clients. Provides exceptional customer service by ensuring the services provided are carried out in an accurate, timely and efficient manner. Maintaining high standards and contributing to a high...

  • Call Centre Specialist

    2 weeks ago

    Auckland, New Zealand Giltrap Group Full time

    Add expected salary to your profile for insightsWe have an exciting opportunity for a dedicated and enthusiastic Call Centre Specialist to join our team at SIXT! This role is based at our SIXT Head Office, and we have 2 part-time roles available.You will primarily be making reservations, answering customer queries and solving customer issues, as well...