Call Centre Manager

7 months ago

Auckland City, New Zealand Infinitas Full time

North Shore Location
- Key role for business success.
- Establish and Build the Function

We have a fantastic newly created opportunity for an experienced and dynamic Call Centre Manager/Customer Service/Delivery to take charge of a market-leading brand.

This role will see you lead call centre operations, for a mostly outbound operation ensuring exceptional communication, service, and delivery. You'll play a pivotal role in the organisation, by mentoring a high-performing team, driving excellence and a focus on improving process and helping establish and build the function.

Key Accountabilities:

- Develop and implement successful call centre strategies in collaboration with the management team.
- Foster genuine relationships with clients, ensuring their needs are met and expectations exceeded.
- Identify and capitalize on new opportunities to improve customer and client interactions.
- Achieve call centre targets by motivating and supporting your team through effective coaching and leadership.
- Utilize data-driven insights and reporting to make informed decisions and drive continuous improvement.
- Help implement new and appropriate systems.
- Partner with internal team to develop comprehensive, data-driven engagement strategies.
- Analyse participant demographics, preferences, and recruitment trends to inform targeted outreach efforts.
- Oversee entire customer journey from outreach to end. Providing a positive expereience

The company is building a great culture and has established a head office in Auckland. This is a genuine opportunity to help the organisation establish the function from the ground up.

We seek a highly motivated and results-oriented individual with a strong track record in call centre management. Your exceptional communication and interpersonal skills will enable you to build lasting relationships with both team members, customers, and clients. You'll be a strategic thinker, adept at identifying opportunities for growth and improvement. You will also have a strong understanding of data and metrics to help drive performance. This role will look after both onsite and remote team members with clients nationwide and trans-Tasman.

As the Call Centre Manager, you'll be part of a collaborative and experienced team. Your autonomy will be respected, allowing you to drive the call centre's success and future growth which is seen as key to future organisational success.

**The Title of this position will be Manager of Participant Engagement.

  • Call Centre Manager

    6 months ago

    Auckland City, New Zealand Infinitas Full time

    Drive future growth and sales. - Key role for business success. - Lead a high performing technical team. We have a fantastic newly created opportunity for an experienced and dynamic Call Centre Manager to take charge of a market-leading brand. This role will see you lead call centre operations, ensuring exceptional communication and service. You'll play a...

  • Regional Call Centre Manager

    1 month ago

    Wellington City, New Zealand Rabobank Full time

    Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our purpose is clear: we enable our clients to feed the world sustainably. Our commitment to our employees and customers is at the...

  • Call Centre Operator

    3 months ago

    Auckland City, New Zealand Are Media Full time

    **Job no**: 499944 **Work type**: permanent full time **Location**: Auckland **Categories**: Operations **Call Centre Operator - Are Direct** An exciting opportunity has become available with Are Direct NZ Limited. On behalf of local and international magazine publishers, Are Direct, expertly manages the distribution and promotion of millions of magazines...

  • Call Centre Consultant

    5 months ago

    Wellington City, New Zealand Rabobank Full time

    Job Overview & Purpose: Call Centre Consultant supports AU and NZ Country Banking, Rabobank Online Savings and Advisor Services/Key Account Services strategies and clients. Provides exceptional customer service by ensuring the services provided are carried out in an accurate, timely and efficient manner. Maintaining high standards and contributing to a high...

  • Call Centre Consultant

    1 month ago

    Wellington City, New Zealand Rabobank Full time

    Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our purpose is clear: we enable our clients to feed the world sustainably. Our commitment to our employees and customers is at the...

  • Call Centre Administrator

    5 months ago

    Auckland City, New Zealand InterGroup Full time

    Are you an administrator and a bit of a character? At InterGroup, our people are real good characters who have each other’s backs every day. And we're after more characters like you to come and join us! **About the Job**: The Call Centre Coordinator will play a pivotal role in ensuring the smooth day to day operation of our Call Centre, Insurance...

  • Call Centre Consultant

    2 months ago

    Auckland City, New Zealand Rabobank Full time

    Job Overview & Purpose: Call Centre Consultant, supports AU and NZ Country Banking, Rabobank Online Savings and Advisor Services/Key Account Services strategies and clients. Provides exceptional customer service by ensuring the services provided are carried out in an accurate, timely and efficient manner. Maintaining high standards and contributing to a high...

  • Administrator / Call Centre

    6 months ago

    Auckland City, New Zealand InterGroup Full time

    Are you an administrator and a bit of a character? At InterGroup, our people are real good characters who have each other’s backs every day. And we're after more characters like you to come and join us! **What's the job?** InterGroup are New Zealand's Infrastructure and Industrial Services specialists, delivering services in waste management, industrial...

  • Call Centre Agent

    2 weeks ago

    Auckland, New Zealand Tristram European Full time

    Full TimeTristram is a privately owned automotive dealership located in Wairau Valley, Henderson, Greenlane, and Whangarei. Tristram is regarded as one of the top-performing vehicle dealerships in New Zealand. We pride ourselves on delivering a Premium Experience by providing the very best in customer service to all our clients.The RoleAs a Call Centre...

  • Call Centre Consultant

    3 weeks ago

    Auckland, New Zealand Rabobank Gruppe Full time

    Job Overview & Purpose: Call Centre Consultant, supports AU and NZ Country Banking, Rabobank Online Savings and Advisor Services/Key Account Services strategies and clients.Provides exceptional customer service by ensuring the services provided are carried out in an accurate, timely and efficient manner, maintaining high standards and contributing to a high...

  • Call Centre Consultant

    6 months ago

    Wellington City, New Zealand Rabobank Full time

    Job Overview & Purpose: Call Centre Consultant supports AU and NZ Country Banking, Rabobank Online Savings and Advisor Services/Key Account Services strategies and clients. Provides exceptional customer service by ensuring the services provided are carried out in an accurate, timely and efficient manner. Maintaining high standards and contributing to a high...

  • Customer Engagement Representative

    5 months ago

    Auckland City, New Zealand Philip Morris International Full time

    Are you ready to #MakeHistory? At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re in the process of transforming our business and introducing products to work towards a smoke-free future. With huge change, comes huge opportunity. So, if you are the chosen one, you’ll enjoy the freedom to dream up and deliver better,...

  • Customer Service Representative

    3 months ago

    Auckland, New Zealand Extrastaff Full time

    Extrastaff are seeking motivated and dedicated individuals to join our Auckland team as a Customer Service Representative - Call Centre .This full-time role sits within a thriving Customer Service & Call Centre department and is being offered due to our clients increasing business demands.Key Responsibilities: Manage both inbound and outbound calls Field...

  • Customer Service Representative

    1 month ago

    Auckland, New Zealand Extrastaff Full time

    Extrastaff are seeking motivated and dedicated individuals to join our Auckland team as a Customer Service Representative - Call Centre.This full-time role sits within a thriving Customer Service & Call Centre department and is being offered due to our clients' increasing business demands.Key Responsibilities: Manage both inbound and outbound calls Field...

  • Customer Service Representative

    4 weeks ago

    Auckland, New Zealand Extrastaff Full time

    Extrastaff are seeking motivated and dedicated individuals to join our Auckland team as a Customer Service Representative - Call Centre. This full-time role sits within a thriving Customer Service & Call Centre department and is being offered due to our clients' increasing business demands. Key Responsibilities: Manage both inbound and outbound calls Field...

  • Customer Service Representative

    1 month ago

    Auckland, New Zealand Extrastaff Full time

    Extrastaff are seeking motivated and dedicated individuals to join our Auckland team as a Customer Service Representative - Call Centre.This full-time role sits within a thriving Customer Service & Call Centre department and is being offered due to our clients increasing business demands.Key Responsibilities: Manage both inbound and outbound calls Field...

  • Customer Service Representative

    1 month ago

    Auckland, New Zealand Extrastaff Full time

    Extrastaff are seeking motivated and dedicated individuals to join our Auckland team as a Customer Service Representative - Call Centre.This full-time role sits within a thriving Customer Service & Call Centre department and is being offered due to our clients' increasing business demands.Key Responsibilities:Manage both inbound and outbound callsField...

  • Customer Service Representative

    4 weeks ago

    Auckland, New Zealand Extrastaff Full time

    Extrastaff are seeking motivated and dedicated individuals to join our Auckland team as a Customer Service Representative - Call Centre.This full-time role sits within a thriving Customer Service & Call Centre department and is being offered due to our clients' increasing business demands.Key Responsibilities: Manage both inbound and outbound callsField...

  • Customer Service Representative

    4 weeks ago

    Auckland, New Zealand Extrastaff Full time

    Extrastaff are seeking motivated and dedicated individuals to join our Auckland team as a Customer Service Representative - Call Centre.This full-time role sits within a thriving Customer Service & Call Centre department and is being offered due to our clients increasing business demands.Key Responsibilities: Manage both inbound and outbound callsField...

  • Customer Service Representative

    2 months ago

    Auckland, New Zealand Extrastaff Full time

    Extrastaff are seeking motivated and dedicated individuals to join our Auckland team as a Customer Service Representative - Call Centre.This full-time role sits within a thriving Customer Service & Call Centre department and is being offered due to our clients increasing business demands.Key Responsibilities:Manage both inbound and outbound callsField...