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Customer Care Call Centre

5 months ago

Auckland City, New Zealand Allianz Partners Full time

**_Bring your strong customer communication skills into this inbound contact centre to assist to support and guide our customers with their policies._**
- Global Insurance company based in Takapuna
- Flexible hybrid work practices, learning on-demand, inclusive leadership
- Full time permanent, Monday to Friday 8:30am - 5:00pm

At Allianz Partners, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities.

For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company where helping people is at the core of what we do. Let’s care for everyone’s tomorrow so we can create a better future together.

**About the role**

We are looking for two new team members, to join our brilliant inbound contact centre team. As one of our Customer Care Consultants you will display strong rapport building skills along with a solution-based positive attitude. Your core role will be assisting our customers who are taking out a new policy or have questions around their existing cover. This helps to provide our customers with clarity and peace of mind that they will be covered throughout the duration of their policy. In this team, you will also have the opportunity to support and guide our customers should they need to make a claim.

**You’ll be responsible for**
- Managing queries, requests, and complaints from our customers with an exceptional level of customer service;
- Providing quotations and issuing policies and documentation to our customers;
- Process medical assessments using on-line system;
- Manage customer relationships, interactions and expectations to ensure customer satisfaction and delivery of the best possible level of service;
- Proactively provide support to other Customer Care team members, and other key internal stakeholders within the business.

**About you**

Here at our Allianz Partners office in Takapuna, we are all about helping our customers in every way we can. In this key position, you will need to have excellent customer service skills and an engaging phone manner to support our customers.

You will be passionate about providing assistance. You will need to be diplomatic, empathetic and professional to ensure that our customers feel comfortable and confident when talking to you about their policy and requirements.

Other skills and experience include:

- Strong interpersonal and problem solving skills;
- Genuine ability to display empathy coupled with strong emotional intelligence;
- Great communication skills both written and verbal;
- Be highly adaptable and familiar with working in a fast-paced environment;
- Be a team player with a ‘can do’ attitude;
- Intermediate skills in Microsoft Office Suite including Outlook, Excel and Word;
- Be able to multi-task and handle a range of products in a highly regulated environment;
- Be passionate about helping people and finding a solution to their needs;
- Have a demonstrated track record of great performance, proven reliability and hard work.

This is a great opportunity to join a small, tightly knit team, who work well together and provide an excellent service to our wider business.

**What we offer**

Our employees play an important part in our success. We appreciate that each one has unique needs and ambitions and we enjoy being a part of their journey. You will feel supported to push your capabilities and explore new ideas with leaders who are open, transparent and encouraging. Plus, we offer a wide range of benefits to suit.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance including the option of a hybrid working model.

**About us**

Helping people is at the core of what we do. We partner with some of New Zealand’s leading brands and embed a culture of going above and beyond for our customers.

Headquartered on Auckland’s North Shore, our team provides travel insurance, emergency assistance and pet insurance to our customers and partners throughout New Zealand, as well as health protection for inbound international students.

Allianz Partners is a global business and the world’s largest travel insurance and assistance provider. Allianz Partners’ worldwide presence means customers can rely on us 24/7 to deliver globally consistent services, implemented with local expertise.

As part of the Allianz Group, we have a