IT Support Manager

5 months ago

Auckland City, New Zealand International College of Auckland Full time

**IT Support Manager**

**International College of Auckland (ICA)**
Auckland CBD, Auckland
**Management & IT Support (Information & Communication Technology)**
**Full-time**
**$60,000 - $62,000 per year**

**Position Overview**:
The International College of Auckland (ICA), a premier Auckland CBD-based private tertiary establishment, is looking for a dynamic IT Support Manager to oversee our comprehensive IT systems. ICA offers a variety of academic programs across disciplines including Engineering, IT, and English. This pivotal role involves the management of ICA's IT infrastructure, including but not limited to IT systems, the ICA website, social media platforms, IT networks, Learning Management Systems (Moodle), and Student Management Systems (Wisenet).

**Key Responsibilities**:

- **System Management**: Oversee the administration and continuous improvement of IT systems within ICA to support educational and administrative functions.
- **Website and Social Media Oversight**: Manage and enhance the ICA website and social media presence, ensuring up-to-date, accurate, and engaging content.
- **Network Administration**: Ensure the reliability and security of ICA's IT networks, implementing best practices for network efficiency and safety.
- **Learning and Student Management Systems**: Oversee the Moodle and Wisenet systems, ensuring they meet the needs of students and faculty while staying up to date with the latest features and security measures.
- **Team Leadership**: Lead and mentor the IT support team, fostering a collaborative and innovative work environment.
- **Strategic Projects and Deployments**: Lead IT projects, including new system deployments and upgrades, from planning through execution and post-implementation support.
- **Training and Development**: Develop and deliver training programs for staff and students on new systems, processes, and IT best practices.

**Skills & Experience Required**:

- **Experience**: 3+ years in an IT management or senior IT support role, preferably within an academic setting.
- **Communication Skills**: Exceptional communication abilities with a customer-friendly demeanor.
- **Analytical Problem-Solving**: Strong analytical skills with a proven track record of resolving IT issues effectively.
- **Leadership**: Demonstrated leadership and team management skills.
- **Qualifications**: A relevant business/technology degree or similar qualification is required.
- **Social Media and Web Management**: Experience managing websites and social media platforms.
- **LMS and SMS Knowledge**: Familiarity with Learning Management Systems (e.g., Moodle) and Student Management Systems (e.g., Wisenet).

**Benefits**:

- Professional development opportunities
- Annual leave entitlements

**Salary Range**: $60,000 - $62,000

**Working with ICA**: Joining the ICA team means engaging in meaningful work, being part of a dedicated team striving for excellence, and enjoying a workplace that values results and teamwork. Our centrally located office is just minutes away from Britomart, offering convenience and accessibility.

**Employer Questions for Application**:

- Do you have experience managing IT systems in an educational environment?
- Please describe your experience with Learning Management Systems and Student Management Systems.
- How would you rate your proficiency with network administration and security?
- Describe your experience in managing a team in an IT support setting.
- What are your salary expectations?
- What is your notice period for your current role?
- What is your current visa status

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