IT Technical Support Engineer

2 days ago

Auckland City, New Zealand DDS IT Full time

**Introduction**:
Are you looking for your next IT role where you can make a huge impact and work for the best Enterprise clients?

Make your mark on this rare opportunity

Join a high performing team
Remote first Workplace
Great company culture

About DDS IT

Our culture starts and ends with our people.

We are a successful IT Services business with an eye on the future, having grown to 100+ staff across Auckland, Wellington, Hamilton and Christchurch. Our culture starts and ends with our people. We are a growing people-centric team who work with Passion, Energy and Heart to deliver incredible customer experiences. We operate with flexibility and have created a friendly, caring and family feel workplace. You bring your best self to work to fulfil your potential and enable our Vision of connecting people and technology to improve the everyday life of New Zealanders.

At DDS IT we are big enough to partner with some of New Zealand’s leading Enterprise companies. But we’re small enough that any one of our clients can pick up the phone and talk to any one of our leadership team. Our size allows easy access to key stakeholders and resources helping remove barriers to create a collaborative environment for share valuable knowledge.

We're growing and truly walk the talk of our values aiming to positively impact individuals both professionally and personally. Our drive for excellence and willingness to go to the ends of the earth for clients has created rapid growth and a loyal customer base.

Our Mission is to become our customers trusted service provider. We believe we will achieve this through increasing the productivity of organisations, through the intelligent use of our products, services, and insights day in and day out.

**Description**:
A little bit about the role

We are hiring an experienced IT Technical Support Engineer to join our growing team of Technical Experts. This is a non-typical role where you will be mainly involved in identifying Incidents and problem management. You will provide your technical expertise and coordinate between multiple teams, triaging communication, and effective resolution. Part of the role is also taking ownership of the customer technical issues reported relating to Windows, Active Directory, Exchange services, Application, and see the technical problems through to resolution.

**Your core responsibilities include but are not limited to**:
Provide Level 2.5 to Level 3 Technical support and incident resolution
Contribute to planning and technical direction, identifying opportunities for business and process improvement
Be knowledgeable on the enhancements and maintenance of various applicable technologies.

**Skills and Experiences**:
A bit about you

You will be an experienced IT Technical Support engineer professional who has over 8 years hands-on experience in enterprise scale support operations. You will have finely tuned functional and technical knowledge and like the rest of our team, you will demonstrate a strong commitment to exceptional customer service.

An experienced ITIL V3 certified consultant is a must for this role given the complex nature of the IT service delivery required.

You will also have proficiency in the following technologies and function to be successful in this role:
Microsoft Office 365, Windows 7, 8, 10, Windows Server
Experience in Windows Migration
Active Directory, Exchange Services and group policies
Demonstrated experience with Application support, maintenance and patching
Expertise with IT Incident and Problem Management

**Talk to us NOW**:
People are at the heart of DDS IT. Excellent culture with a caring and family feel. Now is a once in a lifetime opportunity to join the DDS IT Professional Services family.

At DDS IT, we strive for excellent HR and Recruitment and Selection standards. We are proud to be an Equal Opportunities Employer (EOE) and believe that diversity within the workplace is an essential element to our success.

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