Customer Service Advisor

4 weeks ago


Auckland City, New Zealand Alpha Recruitment NZ Full time

**Position**

**Customer Service Advisor**

**Division**

Alpha Recruitment**Job Type**

Temp**Location**

Auckland**Ref#**

NO40692**Posted**

12 June 2023**Close off**

12 July 2023Are you a Customer Service extraordinare available immediately for your next opporutnity?

If yes, we may have the perfect oppotunity for you. We are looking for an experienced customer service professional to support a HR and Payroll based project within a large health organisation.

This is a 9 month assignment starting ASAP, working full time hours, based in Penrose.

**The Role**:

- Monitoring and responding to incoming queries and requests within the agreed timescale
- Providing support to employees using a newly established portal
- Keeping employees advised on the progress of their queries
- Escalating queries and requests as appropriate
- Entering all required data accurately and in a timely manner
- Ensuring all employee communications and records are maintained with the highest level of privacy
- Ensuring a quality customer service focus is applied to all interactions
- Previous help desk / customer service experience
- Proven organisational skills and a strong attention to detail
- Demonstrated experience in adapting to timebound demands and urgent requirements,
- A positive mindset with the commitment to provide the best possible customer service to your clients
- The ability to establish and maintain positive working relationships at all levels
- Sound written and oral communication skills
- A strong drive to deliver and take personal responsibility for your tasks to see them through to completion
- Experience in healthcare, HR or payroll and some knowledge of the Holiday’s Act 2003 would be an advantage

**Or, for further information about this job, please contact**:
Niamh O'Donnell



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