Customer Support Advisor

2 weeks ago

Auckland, Auckland, New Zealand Kaipara District Council Full time
We are seeking a versatile Customer Support Advisor to join our inspiring team at Kaipara District Council in Mangawhai, Northland.
Growing your career as a Part time Customer Support Advisor is an outstanding opportunity to develop excellent skills.
If you are strong in analysis, presentation and have the right attitude for the job, then apply for the position of Customer Support Advisor at Kaipara District Council today

As we embark on a journey to transform the way we work, there has never been a more exciting time to join Kaipara District Council With several newly created positions on the horizon, we are looking for the right people to help set us up for success. This presents an exciting opportunity for an exceptional Customer Support Advisor to become a champion of positive customer experiences within the community.

  • Join a dynamic organisation where our people and our place are at the heart of everything we do.
  • Collaborative team culture, supportive leadership, and a range of well-being initiatives on offer.
  • Permanent role, working 32 hours per week, based in either Mangawhai or Dargaville.

About the Role

As the first point of contact for our customers, you will play a pivotal role in delivering exceptional service, providing high-quality information, and offering guidance on all aspects of Council's operations. You will handle a diverse range of inquiries where no two interactions are the same.

Day-to-day responsibilities include:

  • Managing customer inquiries across multiple channels, ensuring exceptional service.
  • Providing customers with comprehensive and accurate information, advice, and application assistance.
  • Act as an advocate for customers within the department and wider organisation, ensuring their needs are represented.
  • Encourage and assist customers in using online self-service options to enhance their access to Council services.
  • Accurately process customer payments and preform daily banking and reconciliation tasks.

In addition, this dynamic position offers an exciting opportunity to work collaboratively with other departments, contractors, and our community, while being an ambassador for a positive customer experience at the Kaipara District Council.

About You

We are searching for someone who demonstrates a strong commitment to providing excellent service and can easily connect with people from all walks of life. A professional customer-first attitude is essential, coupled with the ability to create meaningful interactions that leave a lasting impact. You possess a can-do attitude and have proven experience in maintaining effective customer and working relationships.

In addition, you will have:

  • Proven experience in a multi-faceted customer service role
  • Strong financial and administration experience
  • Effective time management and a proven ability to work to deadlines
  • Adaptability and a demonstrated ability to thrive in a fast-paced environment

What we offer

Kaipara District Council offers a flexible, supportive, and inclusive team culture within a collaborative environment. We also offer:

  • Competitive salary and laptop
  • An emphasis on career pathways with ongoing professional development, study assistance options, and secondment and promotion opportunities
  • 1 paid day off per year to volunteer in the Kaipara community
  • Staff healthcare, banking and retail discounts
  • A culture of health and wellbeing with free EAP services and regular staff wellness initiatives
  • 5 weeks Annual Leave after 5 years' service

About Kaipara District Council (KDC)

Our business is to create a thriving community, where people love to live, work and play. We strive to make a difference in our community and our mahi is underpinned by the values of diversity and inclusion, mahi tahi (teamwork), mana (integrity), pono (trust), whakaute (respect) and mahia te mahi (make it happen). This combined with an enviable lifestyle in a beautiful slice of Northland, renowned for its stretches of white sandy beaches, extensive native forests, and rolling green pastures makes our cool little Council an amazing place to work.

How to apply

If you're keen to join a supportive team in an interesting and rewarding role, use the link below to be directed to our Careers Website and apply now

Please refer to the job description for more information, or contact Kevin Whitehead, People & Capability Advisor at if you have any questions.

Please note that the preferred candidates will be required to undergo pre-employment checks, including criminal history and policy vetting checks.

To view the job description and apply for this job go to: & enter ref code:

Applications close 12 June 2024


Benefits of working as a Customer Support Advisor in Mangawhai, Northland:
● Learning opportunities
● Rapid Progression
● Generous Compensation

Original job Customer Support Advisor posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.

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