Credit Solutions Manager

4 weeks ago


Wellington City, New Zealand Nova Energy Full time

Expires 7th June 2023
- Reference: 1368921
- Category: Accounting
- Location: Wellington
- Work Type: Permanent / Full Time
- Related Documents

Nova is part of the family-owned Todd Corporation, one of New Zealand’s largest and most successful companies. We’re the ones who supply great value energy, broadband and phone services to all kinds of Kiwi homes and businesses.

Our Credit Solutions department is looking for an experienced & collaborative Credit Solutions Manager to lead their team that’s based across Wellington and Auckland.

**About the role**

You will be responsible to lead and coordinate the Credit Solutions team to ensure the team delivers effective credit management outcomes to Nova energy customers. You will be required to encourage timely engagement with customers, to effectively manage credit risk, recover overdue debts and reduce bad debts.

**Other key tasks**:

- Coach and mentor team members by fostering high standards and ensuring a culture of learning, sharing experiences and constructively challenging thinking.
- Forecast and monitor workflows and operational metrics so that priorities are set, and deadlines are met.
- Handle customer escalations.

To thrive in this role, you will have experience in building and fostering a collaborative & high performing team while encouraging an inclusive & positive workplace culture.

You will bring excellent analytical skills to assess credit risk, analyse financial statements and credit reports, and make informed credit decisions.

**Key skills required for this role**:

- Related qualifications or senior level experience in a similar role within Credit solutions
- Demonstrable prior leadership experience or the necessary skills to assume the position with confidence.
- In-depth knowledge of credit risk management principles and credit policies and procedures with a good understanding of related regulatory requirements.
- Ability to quickly identify and resolve credit-related issues and work with your team to develop solutions that minimize credit risk while meeting business objectives.
- Proficiency in coaching, mentoring, and leadership to effectively manage and guide a team.

While you may not tick all the boxes, if you can demonstrate how your previous work experience or personal skills would make you successful in this type of role, we would like to talk to you.

**More about the Credit Solutions Team**

We are a tight knit busy team who excel in frontline customer service. We work in a high-volume environment, delivering industry benchmark results and have fun doing it.

The team are passionate about creating solutions to complex problems and providing a refreshing and positive experience for our customers.

On top having a team with great senses of humour, we do morning teas, daily quizzes, and games - which all makes for a great work environment.

**What We Can Offer You**
- A discretionary incentive payment based on your performance and the Company’s.
- Annual wellness programme, learning and development programmes, discounted Southern Cross, and a bunch of other good stuff.
- Flexible work arrangements (WFH 2 days a week)
- Employee discount programme (Nova Perks), free eye checks, discounted gym, fuel savings - to name a few.
- Generous leave provisions including parental leave top ups for 26 weeks, volunteer leave, and the option to purchase additional leave.
- Fun Cultural Calendar & social club activities
- A dynamic environment with an ever-evolving industry where you can learn, grow, and thrive.



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