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Credit Officer

1 month ago

Mount Wellington, New Zealand Electrolux Home Products Full time

_**Deliver the results that drive change.**_

At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home

**About The Role**

Reporting to the National Credit Manager ANZ, your role as Credit Officer is to monitor & collect amounts as they fall due on behalf of the company in relation to the supply of goods and services to assist in the management of the Company’s receivables. You will uphold and maintain corporate credit policies and communicate same to internal & external customers, and review customer payment performance in line with Electrolux local & global policy, and credit insurance policies, including Electrolux risk management module process.

**What You’ll Do**

Managing the Electrolux NZ portfolio, your everyday work duties can vary considerably, there are some activities that you will usually do, they include:

- Continual follow up with Customer’s and relevant key sales personnel in relation to Customer payment performance and debt collection whilst building Customer rapport
- Review orders regularly
- Review & follow up with the Customer and or Sales representative to ensure the credit & terms criteria is met for orders to be released e.g. payment received, performance reviewed
- Ensure our Customers adhere to our payment terms and address the culture of those Customers who do not.
- Liaise with external contacts for trends & identify possible outside influences that impact company debt
- Continual review and streamlining of current systems and processes
- Liaise with Sales force and Management for prompt resolution of customer claims eg Rebates, Pricing and Advertising
- Downgrade and block Customer’s from further trade. Issue relevant Notices for prompt retention of stock and or issue notice for legal action as and when required
- Complete ad-hoc reconciliations Customer accounts as required
- Reconcile & document follow up and actions on required reconciliations. Submit same to the customers where appropriate. Highlight & resolve all outstanding amounts, claims and queries.
- Customer personal visits will be required to maintain healthy relationships and resolve any issues & disputes
- Review Customers credit terms & credit risk regularly
- New accounts are to be reviewed every three months until a positive payment and risk trend appears
- Established accounts, review current credit limits, utilising Electrolux Risk Module and amend where necessary in line with Electrolux and Credit Insurance credit policies
- Monthly reports for accounts in disputes, details of action taken and submitted to Credit Supervisor
- Address and maintain objectives and when identified that have an impact on the overall incumbent’s & or team’s role. All departments and business cultures are continuously evolving and the incumbent needs to be prepared to evolve in accordance with the direct requirements of Electrolux as and when required by Electrolux.

**Who You Are**
- Previous experience in working in a Credit function with a solid understanding of credit concepts.
- Intermediate - Advanced MS Excel skills
- Agile - Both reactive and proactive, you work efficiently and flexibly to deliver results
- Analytical - With an eye for detail and the ability to interpret complex data, you can also translate this into meaningful, useful information that informs decision-making
- Collaborative - You ask and you listen, you take ideas on board and work with your team, taking everyone in the same direction
- Influential - You get to know your stuff and can articulate it well, building a case that is sound and that people can buy into
- A problem-solver - You see challenge as opportunity

**Why Work for Electrolux**
- Hybrid Working: You will enjoy the flexibility of working from home and in the office
- Early Finish Fridays - or any other day you choose
- Health and Well-being initiatives
- Staff Sales & Discounts
- Extended Parental Leave
- Mentoring Program
- CARE Day
- Our Continued Progress on Diversity & Inclusion
- Living our Sustainability Commitment
- **As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you**_

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount
- Employee mentoring program
- Health insurance
- Referral program
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mount Wellington, Auckland: Reliably commute or planning to relocate before starting work (required)

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