Credit Solutions Officer

3 weeks ago


Auckland City, New Zealand ASB Bank Full time

**Credit Solutions Officer**

***:
Our Credit Solutions team are an experienced and dedicated bunch of loyal ASBers who work hard to enable great outcomes for our customers. You will be part of a team with a great culture and you will be provided with career development opportunities and full training. Where can this role take you?

We are currently recruiting for a **Credit Solutions Officer to join the team on a part-time (20 hours), permanent basis.** This is a highly regarded role within the bank and a great opportunity to show us what you are made of.

Our Credit Solutions Officers ensure the repayment of accounts which are in arrears by negotiating acceptable repayment arrangements with our customers.

Everyday you will:

- Provide world Class Customer Service to our internal and external customers
- Deliver a high level of support to our customers both internal and external
- Adhere to our Assurance call model
- Support my team by engaging, problem solving, sharing best practice and influencing within team engagements
- Strive to achieve team goals and individual KPI's
- Challenge our current process with a mindset of delivering great customer outcomes for all customers
- Be familiar with and comply with all organisational policies and procedures
- Listening and empathising with our customers to achieve the desired outcome for the customer and ASB

What will you bring?
- Ability to influence our customers through education and providing suitable solutions
- Decision making - Ability to make decisions and repayment arrangements that benefits both ASB and our customers
- Composure - always calm under pressure and is able to understand our customers to provide a great outcome
- Adaptable to change
- Providing customer focused solutions

To be successful you will have well developed listening and communication skills and be able to relate to customers in varying circumstances. Previous experience in a phone-based environment would definitely be an advantage.

**Working for ASB**

At ASB, we are committed to our vision and values of Integrity, Caring, Passion, Courage and United. Our strength comes from caring about our people, our customers, our community and environment.

As a values driven organisation we are committed to providing a diverse and inclusive work environment, where we bring our different perspectives and strengths to achieve ASB goals together. We offer excellent career progression opportunities, a flexible and supportive culture; we help our people grow and celebrate together.

**Applications close: Tuesday 7th February 2023 at 11.00pm.**

**Job Details**:

- Reference #
LS153474- Posted on
23 Jan 2023- Closes on
07 Feb 2023 23:00- Location(s)
North Wharf- Company
ASB Bank- Expertise
Customer Experience, Customer Service / Sales, Customer Service Officer, Inbound Contact Centre- Work type(s)
Part Time


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