Credit Administrator

3 weeks ago


Auckland City, New Zealand Vector NZ Full time

Credit Administrator
- Full-time
- Engagement type: Permanent - Employee
- Department: Finance

**About HRV**:
At HRV, we're dedicated to making sure everyone experiences the warmth and comfort of coming home. Our journey began in 2003, and since then, we've helped more than 500,000 New Zealanders rediscover the joy of returning to a cozy, dry, and welcoming home. We offer comprehensive whole-home solutions, including Ventilation, Water Filtration, Heat Pumps, Air Conditioning and EV Chargers. In 2017, we proudly became a part of Vector Limited, one of New Zealand's largest and most trusted companies.

**About the Role**:
We are seeking a Credit Administrator to join our finance team. This role plays a crucial part in maintaining strong financial health by efficiently managing debtor accounts, resolving queries and contributing to the reduction of company debt levels. Your contribution will enhance the Finance group’s reputation as an effective, high-quality, and responsive function.

**Key Responsibilities**:

- Collect and manage debtor accounts, ensuring timely resolution of queries and effective reporting to management on outstanding issues
- Address and resolve customer queries, feedback and complaints, escalating issues when necessary
- Oversee the collection of customer accounts, aiming for high customer satisfaction and loyalty while actively reducing company debt levels
- Follow up with customers on receipts and payment reminders
- Liaise effectively with customers (residential and commercial) and internal/external stakeholders to reduce overdue debt levels
- Understand and enhance internal controls, systems, and policies to improve debt recovery efficiency
- Provide weekly and fortnightly reporting on debt levels and movements
- Conduct credit checks on new credit account customers and recommend credit limits
- Generate regular reports on aged trial balances (ATBs) and outstanding debts
- Provide backup support to the wider finance team as required

**About you**:

- Background in Accounts Receivable with experience in debtor control
- Strong working knowledge of Word, Excel, PowerPoint, and Outlook.
- Commitment to positive outcomes and strong follow-through.
- Proven track record of fostering successful working relationships with colleagues
- Continuous improvement mindset
- Good business acumen for effective problem-solving
- Confidence in dealing with a range of stakeholders
- Excellent time management skills and ability to prioritise a demanding workload

**Why join HRV?**

This is an opportunity you don't want to miss. At HRV, we are committed to our team of over 200 dedicated staff. We focus on developing your skills, creating a diverse and respectful workplace, and ensuring your success with us. We encourage professional growth, providing fully funded comprehensive training. As industry leaders, we offer job security, ongoing training, and opportunities for career progression.

We also offer a great range of benefits including:

- Flexible and hybrid working
- Paid Birthday Leave
- Employee Assistance Programme
- Employee Recognition Programme (quarterly and annual awards to mention a couple)
- Staff discounts on a range of great brands (Noel Leeming, Place Makers, Repco, Torpedo 7, Pita Pit and many more)

**Additional Information**:

- All your information will be kept confidential according to EEO guidelines.


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