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Business Services Coordinator

4 months ago

Auckland City, New Zealand AIG Full time

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions and other financial services to customers in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange.

What unites us across all of these offerings is our commitment to helping individuals, businesses and communities prepare for and respond to times of uncertainty. Whether serving those facing natural disasters or millions striving for a financially secure retirement, we have the specialist expertise to help clients better manage risk.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live.

We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

AIG is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s offers a broad range of General Insurance products to customers through a diversified, multichannel distribution network.

About the Team

The Business Services team is a small but powerful team of two, providing assistance to all areas of the business. Much more than just a Receptionist, the role of the Co-ordinator is uniquely placed to provide a wide range of support from hospitality to project work, whatever the situation calls for. Reporting to the Business Services Manager, you can expect everything from the mundane to the exciting in a fast paced, 100% agile corporate office.

About the role

If you have a passion for excellent customer service, please consider this opportunity

As a contributor at AIG, you will be the one everyone turns to in times of need. You will be expected to act with speed, composure, and compassion, even when the going gets tough and over time you will build the knowledge to solve problems while understanding that everything you do every day is at the heart of the business.

If you can help us identify and implement processes and procedures that will make our service delivery even better, deliver exceptional quality customer service through administrative support, provide full reception service as our first point of contact and have a genuine desire to meet the needs of others, you may be the person we are looking for and we would like to meet you.

What you need to know

Key accountabilities will include but not limited to:
Operational and Administrative Responsibilities:

- Receiving and redirection incoming communication
- Maintaining access cards, stationery and kitchen supplies
- Records Management
- Catering and meeting room setup assistance

Reception Responsibilities
- Meet & greet visitors
- Managing incoming calls via Microsoft Teams

Customer Service Responsibilities
- Demonstrate good communication skills, build and maintain good relationships with all stakeholders

What we’re looking for:

- Excellent organizational and time management skills
- Computer proficient with intermediate word, excel and keyboard skills
- Excellent communication skills - written and verbal
- Always demonstrate professional integrity
- Understand the importance of being the first point of contact at AIG New Zealand
- Remain calm and demonstrate good conflict management and resolutions skills where appropriate
- Maintain a strong focus on attention to detail to ensure quality is always delivered
- Ability to priorities responsibilities
- A self-starter who is flexible and adaptive
- Customer focused
- Possess an understanding of the insurance industry and the types of varieties in the market

LI-JC1

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

- Reasonable accommodations will be determined on a case-by-case basis.

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