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Service Desk Analyst

4 months ago

Wellington City, New Zealand The Treasury Full time

**Utilise and develop your technical and customer service skills**
- _ Busy and varied role where no two days are the same_
- _ Join our fun, dedicated and supportive team_
- _ Fixed term until 23 October 2024_

**Mō mātou | About Us**

**The Corporate and Shared Service (CSS) directorate **sits within** Te Tai Ōhanga - The Treasury** and plays a lead role in supporting the vision of multiple state sector agencies including the Treasury, the Department of the Prime Minister and Cabinet (DPMC), the National Emergency Management Agency (NEMA), and the Climate Change Commission.

Broadly, the directorate provides services in multiple areas, including but not limited to financial management, people and wellbeing, information management and information technology. This shared service supports a State sector wide objective to improve the efficiency and effectiveness of government, ensuring it has the resilience, capability and values that underpin organisational success.

**Kōrero mō te tūranga | About the Role**

We have an exciting opportunity to experience central government and get stuck into a varied work portfolio. We are seeking a talented **Service Desk Analyst** to join our team** on a fixed -term basis**. In this role, no two days will be the same, and you will be responsible for fix on first contact by providing technical advice, remote user support and great customer service to end users of our services.

You'll be a vital part of the team and the face of the **Corporate and Shared Services (CSS)** and your success in this role will be driven by your strong customer service focus and your enjoyment in solving real problems for our customers. You will need to be driven and have a strong desire to learn new skills, tools and systems. We are a highly dynamic team, working across a wide range of technologies and are after a team player who wants to contribute positively to our environment.

This role is fixed term until 23 October 2024 to cover a secondment

**Ō pūmanawa | About You**

What You'll Bring to the Role:

- A passion for providing exceptional customer service
- Highly developed communication, interpersonal and relationship management skills, with the ability to work well under pressure
- A customer centric, adaptable team approach with a can-do attitude and a real desire to help people
- Positive and optimistic approach to problem solving and troubleshooting, where you use initiative and take ownership, triaging requests and incidents to the appropriate support levels as necessary
- Demonstrated experience or knowledge of Microsoft Cloud services, especially O365 products is desirable however not required

**Ko ngā hua | What we Offer**
- The opportunity to build solid technical skills across a variety of environments
- A diverse customer base to work with to improve your relationship management skills
- The chance to be part of a friendly, dynamic team with a culture of knowledge sharing
- A workplace that values diversity and inclusion and recognises the value of your lived experiences
- Flexible work arrangements (including working from home) and encouragement to enjoy a positive work/life balance
- A range of health and wellbeing initiatives

If you would like further information on the role,