Process Improvement Analyst

6 days ago


Auckland CBD, New Zealand Public Trust Full time

**Te Tari Tiaki Iwi | The organisation that takes care of people**

At Public Trust, we take pride in our purpose of empowering all New Zealanders to build and protect their legacies. How have we done that for nearly 150 years?

It's simple: our people.

To deliver on this purpose and provide the best for our people and customers, we're always looking for ways to improve. We are looking for a Process Improvement Analyst to join our Retail Operations team in a permanent role.

**Ko te tūranga mahi | About the role**

This role is responsible for identifying, analysing and implementing process improvements that make it easier for our people to provide an outstanding customer experience.

You will also play a lead role in managing our knowledge repository content, creating knowledge content that guides our teams in how to do their work and collaborating with our learning team to ensure these are captured in our learning management system.

We want _the best_ person for the role so the location is flexible with the ability to work from home. Ideally we would like you to be able to spend some of the time at one of our 23 locations so you can work with some of our people and get a better understanding of our processes.

**Ko wai koe | About you**

A logical thinker, strong initiative and a curious/inquiring nature describe you to a 't'. Being solution and people focused, you are just as comfortable carrying out detailed analysis, as you are collaborating with key stakeholders. Your analytical skillset allows you to balance the bigger picture, whilst having a practical view of processes and procedures.
- 2-5 years' in the Business Improvement or Change space (or similar field)
- Someone who has proven experience in technical/change/business writing and documentation
- Excellent communication, relationship building and stakeholder management skills
- The ability to deliver high quality documentation paying attention to detail
- Effective time management and planning skills
- Strong ability to think critically and problem solve
- An understanding of best practice process analysis techniques and methodologies.

**Ko wai mātou | About Us**

Public Trust is New Zealand's largest trustee services organisation. As an Autonomous Crown Entity, Public Trust was established in 1873 to provide all New Zealanders with independent and reliable trustee services. We have over 400 employees operating from 23 customer centres and a number of part time and appointment only sites across New Zealand.

Our values are: People are at the heart of everything we do | We make the tricky seem simple | We are better when we work together | We have the courage to make a difference.

**Me pēhea te tono mai | How to apply**

**Job Details**:

- Reference #- 34008- Posted on- 08 Apr 2024- Closes on- 22 Apr 2024- Location(s)- Auckland CBD- Expertise- Analyst, Operations, Project Management- Job level(s)- Experienced- Work type(s)- Permanent, Full Time


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