Technical Support Analyst
3 weeks ago
Are you passionate about providing exceptional IT support and driving continuous improvement? Do you thrive in a collaborative and customer-centric environment? If so, we have an exciting opportunity for you to join our Technology & Transformation team as a Technical Support Analyst.
**About the Client**
Our client is a market leader in their field, boasting a large and complex environment which has a reputation for attracting some of the most talented technical people in the market.
**Key Responsibilities**
- Collaborating with internal teams and stakeholders to ensure timely incident resolution.
- Contributing to continuous improvement initiatives to enhance our support processes.
- Building strong relationships with end users, understanding their needs, and delivering exceptional customer outcomes.
- Maintaining effective documentation and administration processes, ensuring accurate records are retained.
- Liaising with external partners and vendors as necessary.
- Operate as a team player and ensure risks are mitigated
**Experience Required**
- Enterprise Level experience
- Customer service experience in a large, complex organisation
- L1/L2 MS 365 Support
- Proficiency in Windows 7, Citrix (preferred), MS Exchange, MS Office, Skype for Business, and Active Directory.
- Strong problem-solving skills and ability to adapt to changing priorities.
- Ability to write and maintain technical documentation as well as translate technical terms into layman terms
- A Positive attitude and willingness to learn
- CBD location Hybrid working
- Market Leader in respective industry
- $63,000pa company benefits
Job Details
Job ID (JID):
**4129806**
**Location**:
**Auckland CBD**
Category:
**IT & Digital, Support**
Type:
**Permanent - Full Time
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