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Client Service Executive

4 months ago

Auckland City, New Zealand NielsenIQ Full time

Company Description

Simply put, we do two things at NielsenIQ. We measure performance for our clients and we use analytics to help our clients grow their business. Measurement and analytics are two separate things, and each is important and valuable on its own. But the connection of the two makes them both even more critical and valuable.

You will MAKE A DIFFERENCE by partnering with our clients and using data to explain what is happening with their brands and what they should do to improve business performance. Working with both your NielsenIQ colleagues and spending time with clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in-depth analytics and create compelling stories that deliver the insight to drive business growth.

**Job Description**:
Be a part of something big. With 40,000+ employees in over 100 countries, NIQ is one of the world’s biggest data measurement companies, and we pride ourselves on providing our people with endless possibilities and pathways to grow their careers.

Simply put, we do two things at NIQ. We measure performance for our clients, and we use analytics to help our clients grow their business.

We use our data to help our clients answer questions like:

- “What are the consumer trends in the category”
- “How responsive are my products to price changes”,
- “Which of my competitors do I impact when I am on promotion”,

**About your role**:
We are looking for a Client Service Representative who will focus on delivering first class service to our clients. You’ll be accountable for responding effectively to our clients’ daily queries, performing data quality checks, providing guidance on our software and contributing to the enrichment of our online knowledge center.

**As our client’s first point of contact, you’ll be the friendly voice of NIQ, and provide award-winning customer service, troubleshooting and support**.

This position is a perfect fit for you if your distinctive strength is your client and solutions based. By joining NIQ, you will be part of a team within a fast-paced and demanding environment and have the opportunity to interact with other areas of the business.

**Your Key Responsibilities**
- Working within a team of talented individuals that act as Nielsen’s front-line of query resolution, you will be trusted with resolving a number of different types of queries, from software troubleshooting, to compiling, analyzing, and interpreting key sales and consumer panel data
- Earning client trust and building relationships
- Lead internal projects where required
- Master usage of internal tools and compliance with internal processes, we currently use Microsoft dynamics as our CRM.

**Qualifications**:

- At least 2 years of experience in client servicing role
- Strong problem-solving skills and solution-orientated
- Excellent time management, prioritization skills and an enthusiasm for data
- Intermediate Advanced to Expert level with Excel
- Numerically confident and able to translate numbers into insights and action
- Strong knowledge of business English, both written & verbal
- Thrives working as part of a team in a challenging and demanding environment
- Comfortable working in a digitally enabled environment and experience with the Google and Microsoft suite of programs.
- An aptitude for troubleshooting, problem solving and producing satisfactory outcomes
- Have excellent attention to detail and strong written and verbal communication skills.
- Self-motivated, adaptable and proactive - no two days are the same in this role.

Additional Information
**Life at NielsenIQ...**

At NielsenIQ, we’re proud of our diversity - our Australian and New Zealand offices alone are made up of over 50 cultures and nationalities

We strongly believe in promoting from within. We encourage all of our people to pave their own career path and explore ways to grow with us.

We’re steadfastly inclusive. NielsenIQ is an environment that encourages all associates to be themselves, weave their talents and passions into their work, put their hand up and have their voice heard.

We operate on principles of trust and accountability. We sway against micromanagement, enabling our associates to engage, include and decide in order to move swiftly and boldly while keeping our clients at the heart of everything we do.

**But wait, there’s more**

We believe in a good work/life balance and offer an extensive range of flexible working options for all associates. We also offer several leave options such as Parental Leave, Volunteer Leave, Birthday Leave, yearly bonus leave initiatives and much more. We also provide a range of programs and activities for associates to join year-round that encourage good health, wellbeing, networking and community engagement

All of our NielsenIQ employees get access to corporate discounts with companies such as Bupa, Sunsuper, and HSBC, and, we also