Chapter Member

2 weeks ago

Auckland City, New Zealand The Warehouse Group Full time

**Company Description**
The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands. We’re always working to deliver relevant and exciting customer (and employee) experiences to New Zealanders, including a growing focus on doing good for the community and keeping sustainability top of mind in everything we do.

We're on the hunt for our next passionate retail expert for our Chapter Member - Operations Support role, based at our Store Support Office in Northcote, Auckland. Come join the team and use your store experience in this key role
**Job Description** The Opportunity**

Our Store & Sales Operations team members are experts in developing and coordinating the right environment to create great retail customer experiences and exceed sales and services targets across all our brands. As an Operations Support Chapter Member, your key focus will be to work closely with our tribes and help deliver expert customer-led in store category execution, support and innovation across various categories.

Quick snapshot of the role:

- Supporting stores nationally in continuous improvement & execution across various categories (e.g. Tech, Grocery, Stationery etc...)
- Developing and driving Trading initiatives to drive sales and profit
- Developing plans for the effective implementation & embedding of all merchandise and marketing strategic initiatives into stores.
- Developing plans for the effective execution of all promotional, event, seasonal launches, product and space-related initiatives into stores that can be easily implemented
- Creating and implementing new policies and procedures
- Managing and acting on all store queries and support
- Running effective training & coaching programmes to upskill team members in store
- Reporting and analysis

**Qualifications**
To really succeed in this role, we are looking for an individual who has a deep understanding of an operations environment and what support they need. They will also know what the central support functions need to drive maximum productivity and profitability.

Also on our wishlist:

- Store implementation experience
- Comfortable resolving trading & event challenges
- Continuous improvement mindset
- Developing and deploying events, trading execution, store category initiative execution and display guidance.

Our structure and ways of working will see you extensively work cross-functionally hence your collaboration skills will be top-notch, coupled with the customer-centric lens and approach you bring to work everyday. You will have a test-and-learn mindset and hold an openness to new ideas and a desire to develop them together with others.

We'd love to hear from you if you're genuinely passionate about operations, have right mindset and can-do attitude, leveraging your stores and operations experience to become a true conduit between our head office and stores.
**Additional Information**
As the nature of our Agile approach continues to evolve, open-mindedness and resilience in the face of change will be key to our success. We need people who are up for a challenge and committed to helping Kiwis live better, every day.

We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. When you join us, we offer a range of benefits that work for you, your lifestyle and your career which include:

- Discounts across most of our brands
- Paid birthday day off
- Free parking at our Northcote Support Office
- Hybrid working (option to have up to 2 days per week working from home)
- A range of wellbeing support

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