Chapter Member

5 months ago

Auckland City, New Zealand The Warehouse Group Full time

Company Description

Unleash Your Leadership Potential Join Our Team as a Chapter Member DC Operations

Are you ready to take the wheel and steer our dispatch department towards excellence? We're on the lookout for a dynamic and driven Department Manager to lead our dispatch operations to new heights

The Warehouse Group (TWG) is a New Zealand success story, founded by Sir Stephen Tindall and evolved from a single The Warehouse store to become one of the largest retailing groups in New Zealand with $3 billion in sales. TWG consists of six core retail brands: The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, 1-day and TheMarket. We have 260+ retail stores, online stores as well as distribution centres throughout New Zealand. We also have two overseas sourcing offices located in China and India. We are a people-centred business with more than 12,000 team members across our locations.

**Job Description**:
At The Warehouse Group we're not just a company - we're a family united by a common goal: delivering outstanding service and exceeding customer expectations. Reporting to the Chapter Lead DC Operations, you'll play a pivotal role in our journey, driving efficiency, optimising processes, and ensuring seamless coordination. Through the use of effective leadership practices, you will strive to increase productivity and deliver results to a high standard. Other key responsibilities include but are not limited to:

- Collaborate with cross-functional teams to optimize dispatch processes, streamline operations, and enhance overall efficiency.
- Maintain stock integrity
- Meet service level agreement timelines
- Monitor dispatch schedules, track performance metrics, and implement strategies to meet or exceed key performance indicators (KPIs)
- Constant focus on health and safety
- Foster a culture of continuous improvement, teamwork, and open communication among dispatch team members.
- Labour forecasting
- Line Management
- Change Management
- Customer mindset
- Lead and manage a dedicated team of dispatch professionals, providing guidance, support, and mentorship to ensure high performance and a positive work environment.

**Qualifications**:

- 5+ years experience in the Logistics/fulfilment industry
- Proven experience in dispatch operations or a related field
- Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
- Excellent problem-solving abilities and a track record of implementing process improvements.
- Exceptional communication and interpersonal skills.

Additional Information

By joining our team as the Chapter Member - DC Operations, you will have the opportunity to make a significant impact on our operations and contribute to our ongoing success.

As a business, we offer a dynamic, supportive team environment within a business that cares about and recognises individuals. The business is at an exciting point in its life story. By empowering our teams and increasing cross-collaboration. we aim to make TWG New Zealand’s best place to work

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