Chapter Lead

4 months ago

Auckland City, New Zealand The Warehouse Full time

Company Description

Welcome Kia Ora

We’re committed to continuing to shift our business radically and have a new vision to make sustainable living easy and affordable for everyone. We’ve already made good progress, but we are taking things a step further, putting sustainability at the heart of what we do, reducing our impact for the sake of our whanau, for Aotearoa, and for our planet.

To ensure we can adapt quickly to ever-changing customer needs, we’ve adopted an agile structure with a focus on collaboration, productivity, and speed-to-market.

**Job Description**:
Our Service Management chapter sits as part of our wider information Technology and Services Chapter Area. We’re recruiting for a key role of Chapter Lead - Services Management; this role is two-fold with your time split between hands-on work and people management.

Partner, consult and collaborate within the business to drive best practice and improved ways of working. Delivering positive outcomes across our wide range of internal customers' missions by developing and embedding best in class Service Management standards and delivery practices aligned to ITIL 4 or equivalent.

The people management aspects will see you facilitate capability growth, consistency and allocation of resources within your chapter (circa 9x Chapter Members). This is where you will draw on your coaching skillset by tuning into the diverse team, empowering them and leading by example. We are looking for someone who has the passion for reviewing and driving our way of working improvements. Focusing on collective productivity and the continued upskilling of our craft.

**Qualifications**:
You’ll have a deep passion for retail (as much as we do, if not more) and understanding of the behind-the-scenes complexities of working within a large retail structure.

With proven ability to understand the operational risks and issues which impact upon service delivery, your tuned data and business analysis capabilities will see you confidently work within and build solutions to meet the business needs. Backed with excellent communication and relationship management skills, you’ll work cross functionally to partner and influence a range of stakeholders at all levels.

Equally important is your ability to develop, empower and nurture your team to drive engagement and best practice. Your passion and drive to share knowledge and raise the bar will be infectious. Living and breathing Agile attributes such as servant leadership, collaboration and a growth mindset will come naturally to you.

Additional Information

Why choose us:
Our teams normally work a mix of at home and office days, with most people working two days a week from home. We've got an awesome North Shore location with views across the water, and the all-important free car parking

We offer a dynamic and supportive team environment within a business that wants the best for New Zealand’s people, communities, and the environment.

If you have the skills and mindset to help deliver to our vision then we would love to hear from you.

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