Digital Banking Specialist

4 weeks ago

Christchurch, New Zealand Westpac New Zealand Full time

Full time, permanent
- Christchurch, CBD

Mō te Tūranga | About the Role

We are looking for an energetic and enthusiastic individual to join our team and help support our Business and Corporate customers with their online banking needs. If your customer service skills are top notch and you have fantastic attention to detail, then this could be the role for you You will work in a professional, team focussed environment, and give you the chance for personal growth and achievement.

In this role your key responsibilities include being the first point of contact for this important customer segment. With advanced communication and interpersonal skills, you will provide a superior customer experience and maintain the good relationship Westpac has built with these customers. You will do this by identifying customer's online banking needs, of both a banking and technical nature and resolving them, testing both your communication and analytical skills whilst maintaining the growing needs of these customers.

Na tōu rourou | What will you bring?
- Previous Contact Centre or Helpdesk experience essential
- Banking experience preferred
- Excellent communication skills and attention to detail
- An ability to make clear and concise decisions balancing both Westpac and the customer's needs
- Confident in learning new digital platforms and tech savvy
- Advanced analytical skills
- Good organisational and time management skills

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac - it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:
11 August 2023

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