Visitor Experience Developer

9 hours ago

Western Springs, New Zealand Museum of Transport and Technology Full time

**OUR VISION**: To use the past, present and future technology, and ingenuity of Aotearoa to
educate and inspire the innovators of tomorrow.
- KIA WHAKATŌMURI TE HAERE WHAKAMUA
- **Position**:Visitor Experience Developer

**Reports to**:Visitor Experience Manager

**PURPOSE OF THE ROLE**

Under the direction of the Visitor Experience Manager, the Visitor Experience Developer provides an effective

linkage between MOTAT experiences by taking an active role in the creation, coordination, and delivery of all

public programmes, including holiday and weekend experiences and events.

This is a creative, hands-on position, which requires work outside of core business hours to deliver and

continually improve MOTAT’s unique programme of experiences and events.

**RESPONSIBILITIES**
- Work closely with the Visitor Experience and Visitor Services teams to create concepts, complete research,

evaluation and design, develop and deliver public programmes that will enhance the MOTAT experience for all
visitors. Encouraging repeat visitation on loyalty from visitors.
- Design the content and interactive elements of experiences and events, as required by the Visitor Experience

Manager, ensuring that the practicalities of user experience are considered, and the Visitor Services team is

engaged in the development process.
- Proactively identify opportunities for continued visitor engagement with experiences after they have left the

MOTAT sites through digital content and outreach.
- Identify and work with suppliers to deliver programme and events collateral and interactives, as required.
- Identify, develop, and implement opportunities that contribute towards enhancing the visitor experience.
- Work closely with the Visitor Services Coordinator, Visitor Experience Developer - Mātauranga Māori, and

Events Lead and Coordinator to order and procure services necessary for the service delivery of MOTAT
experiences and events.
- Work alongside the Visitor Services Technician to build interactives, as required, and ensure that all content

and interactives are built and maintained in a timely manner and as intended.
- Supervise and coordinate the delivery of MOTAT experiences and events, to ensure that all visitor interactions

work in the manner intended and that the experience elements are functioning effectively.
- Order and procure all services necessary for the successful delivery of holiday and weekend experiences.
- Collaborate with the Public Programmes team to ensure that the Museum’s experience operation is performed

smoothly and efficiently and provides a positive, enjoyable and welcoming experience to all visitors.
- Conduct site checks to ensure that experience concepts are working as intended.
- Identify opportunities to work with the Digital Engagement Manager to introduce digital elements into MOTAT

experiences.
- Contribute to the enhancement of the MOTAT experience by continually evaluating and reporting to the

relevant coordinator or manager on various projects; work closely with them to implement recommended
enhancements.
- Produce professional business plans and debrief documents before and after the delivery of each experience.

Ensure that all parties involved are thoroughly briefed.
- Produce effective, professional event safety plans for experiences, as required, working closely with the Health

& Safety team to ensure that obligations are met.
- Provide on-the-ground support for experience event setups and event days, as required by the wider Public

Programmes team.
- Model behaviours consistent with MOTAT values.
- Follow all museum policies and procedures, including, but not limited to Health & Safety and the Museums

Aotearoa’s Code of Ethics.
- Undertake any other reasonable duties as may be required from time-to-time to ensure that MOTAT’s business

objectives are met.

**KEY PERFORMANCE INDICATORS**
- Timely completion of all research, costings, and concept presentations to the wider Museum Experience team.
- Effective and timely completion of experience and event scheduling, delivery and documentation.
- Effective and timely completion of key deliverables on budget, on schedule, and ensuring that all health and

safety obligations are met.
- Eliminating any foreseeable negative impacts on MOTAT experiences or its customers.
- Effectively maintain ongoing working relationships with the MOTAT team and other relevant stakeholders.

**KEY RELATIONSHIPS / DELEGATED AUTHORITY**

**Responsible for**:n/a

**Internal Liaison**:Public Programmes, Finance & Commercial, External Relations’ Marketing and
Communications Team, Educators, Visitor Research Advisor, Retail Manager, Exhibitions
Team, and wider MOTAT Team members.

**External Liaison**:Special Interest Groups, Suppliers

**BUDGETARY AUTHORITIES**

$2,000

**SKILLS & EXPERIENCE**
- 2-3 years’ experience in event and experience development and delivery.
- Creative technologies, design, or other relevant qualification.
- Strong pro

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