Visitor Experience Developer

7 days ago

Western Springs, New Zealand Museum of Transport and Technology Full time

**OUR VISION**:To use the past, present and future technology and ingenuity of Aotearoa to

educate and inspire the innovators of tomorrow.
- KIA WHAKATŌMURI TE HAERE WHAKAMUA
- **Position**:Visitor Experience Developer - Mātauranga Māori

**Reports to**:Visitor Experience Manager

**PURPOSE OF THE ROLE**

Embracing a Māori worldview, the Visitor Experience Developer - Mātauranga Māori is responsible for the

development and delivery of impactful and innovative public engagement outcomes. This will be achieved by

engaging with Māori communities and individuals to activate MOTAT’s collections, exhibitions, and spaces through

a dynamic series of high-quality onsite and online events and experiences.

With a focus on STEAM, as well as past, present and future technology of Aotearoa, the Visitor Experience

Developer - Mātauranga Māori is part of a team that works with internal and external stakeholders and audiences

to co-develop, promote, and deliver an inclusive and accessible programme of events and experiences that inspire

and educate diverse audiences.

**RESPONSIBILITIES**
- Provide advice and guidance to inform the Visitor Experience programme so that it aligns to te Ao Māori,

encourages the sharing of Mātauranga Māori, and is consistent with Tikanga Māori.
- Work closely with the Visitor Experience team to co-develop and deliver innovative, participatory events and

experiences that engage and positively impact Māori communities and audiences.
- Ensure that Mātauranga Māori is nurtured into MOTAT events and experiences.
- Engage general audiences with Mātauranga Māori content through co-developed events and experiences.
- Develop and deliver events and experiences for exhibitions, research programmes, community outreach, and

partner initiatives that involve Mātauranga Māori.
- Proactively identify opportunities to build mutually beneficial relationships with Mana Whenua and the Māori

community outside MOTAT in an authentic way.
- Proactively identify opportunities for continued visitor engagement with events and experiences after they

have left the MOTAT sites.
- Identify and work with suppliers to deliver programme and events collateral and interactives, as required.
- Procure services necessary for the service delivery of MOTAT experiences and events, where required.
- Supervise and coordinate the delivery of MOTAT events and experiences, where required.
- Collaborate with the Public Programmes team to ensure that the Museum’s experience operation is

performed smoothly and efficiently and provides a positive, enjoyable, and welcoming experience to all

visitors.
- Work collaboratively with the External Relations team to ensure that Mātauranga Māori focusses events and

experiences are well communicated to the MOTAT Team and the wider community.
- Identify opportunities to work with the Digital Engagement Manager to introduce digital elements into

MOTAT experiences and events, where relevant.
- Produce relevant documentation for events and experiences, where required.
- Produce effective, professional event safety plans for events and experiences where required, working closely

with the Health & Safety team to ensure that all obligations are met.
- Provide on-the-ground support for experience and event setups, as required by the wider Public Programmes

team.
- Work closely with the Kaupapa Māori team to ensure a consistent approach to Kaupapa Māori across the

Museum, ensuring an approach to visitor experience development that is consistent with and enhances Te

Puna Whāngai Māori.
- Actively participate and engage in kōrero as part of the Kaupapa Māori Committee and contribute the Visitor

Experience voice to the discussion and any outcomes or initiatives.
- Model behaviours consistent with MOTAT values.
- MOTAT’s commitment to you is that you will have time to contribute to your own iwi, hapū, and/or whānau

to ensure your connections and ties remain strong and your cup is full. We encourage you to find

opportunities to do this.
- Follow all museum policies and procedures, including, but not limited to Health & Safety and the Museums

Aotearoa’s Code of Ethics.
- Undertake any other reasonable duties as may be required from time-to-time to ensure that MOTAT’s

business objectives are met.

**KEY PERFORMANCE INDICATORS**
- Mātauranga Māori led events and experiences developed and delivered in a culturally safe manner.
- Timely completion of all research, costings, and concept presentations to the wider Public Programmes team.
- Effective and timely completion of key deliverables on budget, on schedule, and ensuring that all health and

safety obligations are met.
- Elimination of any foreseeable negative impacts on MOTAT experiences or its visitors.
- Effective maintenance and development of working relationships with the Public Programmes team and other

relevant stakeholders.

**KEY RELATIONSHIPS / DELEGATED AUTHORITY**
**Responsible for**:n/a

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