Customer Service Consultant

4 days ago

Auckland City, New Zealand Avis Budget Group Full time

More travel means we need more help with our operations. We are looking for a Vehicle Return Agent to be our first point of contact to our customers
- **Permanent, Full-Time (40-hours per week) position available**
- **Auckland Airport based**
- **Big international company with opportunity to move internally**
- **Entry level position with training provided**
- **Supportive, friendly and caring culture**

**About the Role**

You, as our Vehicle Return Agent will be responsible for ensuring that rental vehicles are returned in a timely and orderly manner, greeting our customers upon their arrival at our rental location and assisting with the check-in of the renter’s vehicle.

You will also conduct vehicle inspections and prepare the vehicle for the next rental. From time to time, you may also be responsible for providing assistance with directions and travel information, and for resolving customer complaints and issues.
- Key responsibilities will include: _
- Help expedite the rental car return process with exceptional customer services to get customers on their way as quickly as possible.
- Assess vehicle for any potential new damages and report it as per our vehicle damage procedure.
- Review returned vehicle gas levels and car kilometres while accurately inputting them into our hand-held devices when needed.

**What we are looking for**:

- Full, clean, valid class 1 driver’s licence is essential for this role
- Ability to work in a fast-paced environment and deliver exceptional customer service
- Ability to follow procedures and adhere to company guidelines and standards
- Comfortable learning and using various computer systems to accurately input rental information.
- As we operate 7 days a week, from 6.30am where you will be required to work as per our rotating roster this will include early mornings, afternoons, nights (until 10 pm) and weekends as required. _

**What’s on offer**:

- $24.50 per hour
- Uniform and parking provided.
- Full training provided to help you achieve your goals and reach your potential.
- Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
- Employee discounts on car rental across Avis Budget Group and our partners
- Access to discounts and offers from retailers and big brands
- **

**About Avis Budget Group**

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Auckland

Auckland

New Zealand

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