Customer Service Consultant

4 months ago

Auckland City, New Zealand humm Full time

Join our growing Commercial team
- Fun, collaborative team environment
- Flexible working - work from home and back to base days in our Newmarket offices

**We Dream. We Design. We Deliver.**

This is the place where you’ll be hands on. Where new ideas are welcomed and expected.

We are flexicommercial powered by Humm. hummgroup (ASX-HUM) is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day.

**What's so exciting about this role**

As our new Customer Service Consultant, you will form part of an awesome team that’s known for being welcoming, collaborative and family orientated. Not to mention an incredible manager, that gives you flexibility and autonomy to be the best you can This is a fantastic role in which you will have full ownership and accountability for lending decisions, data quality, and our customers experience.

You will provide the first line of contact for new and existing customers, and play a key part in our sales cycle. You are the voice of Flexicommercial to our end customers. This is the heart of the business and is the core of what we do in how we dream and deliver.

Our Commercial Customer Service team is a close knit team with a vibrant culture, work collaboratively and work standard business hours, Monday to Friday.

**What does an average day look like?**
- No day is average at hummgroup, but here’s an idea of what you can expect to do in this role and what you will be responsible for:

- Upselling Credit Facilities and Trade Ups to grow the average deal size
- Contacting customers at End of Lease to discuss lease options

**Who will thrive in this role?**

You’ll be expected to roll your sleeves up and really make things tangible. We are looking for people who are #influencers. People who are curious. People who make things happen, who see change as opportunity and who thrive in fast pace.
- You will have experience within sales or a contact centre environment
- Ideally with exposure to sales and lending
- You’ll be customer focused, with a natural flair at building relationships, demonstrating empathy, and building solid rapport
- Organised and pro-active in your approach to work, your character is one that sees solutions not problems.
- You’ll have a high attention to detail with a natural curiosity to asking questions
- Strong verbal communication skills
- The ability to negotiate and problem solve

**What’s in it for me?**
- Flexible working environment
- Discounts to Humm products
- Generous paid parental leave
- Leading family support policies
- Humm day volunteering leave
- Dress for your day
- Trendy offices with a free gym onsite

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