Service Advisor

7 months ago

Whangarei, New Zealand Goughs Group Full time

**Service Advisor: Terra Cat, Whangarei**

Are you passionate about heavy machinery and providing exceptional customer service? Terra Cat Whangarei is seeking a dynamic and customer-focused individual to join our team as a Service Advisor.

As a leading provider of heavy equipment solutions, Terra Cat is committed to delivering outstanding service to our clients, and we are looking for a motivated individual to contribute to our success.

**Position Overview**:
As a Service Advisor at Terra Cat Whangarei, you will be the key liaison between our clients and our skilled service team. You will play a crucial role in ensuring the smooth and efficient servicing of heavy machinery, meeting customer expectations, and contributing to the overall success of our service department.

**Key Duties**:
Customer Interaction: Provide excellent customer service by greeting clients, understanding their service needs, and communicating service updates.

Service Coordination: Schedule and coordinate service appointments, ensuring efficient workflow in the service department.

Documentation: Maintain accurate and detailed records of customer interactions, service requests, and work performed.

Technical Understanding: Develop a basic understanding of heavy machinery and equipment to effectively communicate with customers and technicians.

Communication: Keep customers informed about the status of their equipment, estimated completion times, and any additional service recommendations.

**Preferably you will**:

- Have some mechanical aptitude or experience
- Put the customer at the forefront of all you do
- Be super organised, driving and following processes
- Have a collaborative and engaging approach and superior communication skills

**We offer**:

- A competitive, market tested salary
- 6% employer contribution to your superannuation
- Subsidised medical insurance through Southern Cross
- Flexible working arrangements
- Discount fuel card
- Annual wellness checks, flu vaccinations and Healthy Food Guide subscription
- Uniform and all PPE
- Individual development plans, regular training and career opportunities
- Supportive team and culture
- Employee referral reward program

Based at Port Whangarei, 40 hours per week, Monday
- Friday

Whangarei, in the Northland region of the north Island, is a subtropical city of adventure, culture and natural beauty.

For more information call the team on 0800 CAT JOB (0800 228 562).

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