L2 Technical Engineer

2 months ago

Mount Victoria, New Zealand NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

The Cloud managed services engineer will focus on Trend Security Technical Support. The engineer is responsible for resolving challenging, potentially high impacting customer systems working with client security team.
Tasks include:
To handle several technical support scenarios across multiple Trend
Micro product lines.
Support Engineer will also take ownership of the technical support relationship to
drive environment by proactively managing and resolving technical issues By means of technical observation from Trend product portals and reports. Detection and troubleshooting methods to resolve problems that require a broad technical
understanding of Operating systems like Linux and Windows. Contribute
to collaboration during problem solving.

**What you'll be doing**

**Key Responsibilities**:

- Proactively monitors the work queues.
- Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
- Updates tickets with resolution tasks performed.
- Identifies, investigates, analyses issues and errors prior to or when they occur, and log all such incidents in a timely manner.
- Captures all required and relevant information for immediate resolution.
- Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
- Communicates with other teams and clients for extending support.
- Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
- Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
- Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
- Works with automation teams for effort optimization and automating routine tasks.
- Establishes monitoring for client infrastructure.
- Identifies problems and errors before they impact a client’s service.
- Leads and manages all initial client escalation for operational issues.
- Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
- Ensures all changes are carried out with proper change approvals.
- Plans and executes approved maintenance activities.
- Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
- Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
- May also contribute to / support on project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Performs any other related task as required.

**Short list of Skills required as an L2 Security Trend specialist**
Demonstrate strong logic, interpersonal and communication skills while working close with the Client Security team. Additional collaboration with technical engineers in Linux and Wintel space to drive positive outcomes.

Successfully resolve software technical issues related to Trend products on Server and End user compute fleets and eagerness to learn new technologies/skills

Maintain strong working knowledge of released products, take ownership for product improvement, and take part in technical trainings/deep dives

**Product knowledge**

Microsoft Server 2012 /2016/2019/ 2022

Wintel Troubleshooting network connectivity

TrendMicro Apex Central

TrendMicro Cloud One

TrendMicro Vision One

TrendMicro Cloud App Security

TrendMicro Web Security

Training will be provided.
Frequently communicate to Vendors for 3rd party Support cases

Contribute to Knowledge Management Systems, utilizing Confluence

**Knowledge and Skills**:
Superior customer and inter team service skills and proven success working directly with customers

Excellent communication and presentation skills, with strong written and verbal skills

Experience troubleshooting in a technical environment

Excellent analytical and problem-solving skills

Fundamental knowledge of information security products and technologies

Fundamental knowledge of networking

Fundamental knowledge and Experience of Windows server, and Linux

Understanding of SOC technology and methodologies

Additional Job Description

**Additional Career Level Description**:

- Work is reviewed periodically based on a set of defined procedures or precedence.
- Normally receives general instruction on work and new assignments.
- Learns to use professio

  • L2 Technical Engineer

    4 months ago

    Mount Victoria, New Zealand NTT Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Engineering Technical Coordinator

    6 months ago

    Mount Victoria, New Zealand KiwiRail Full time

    Req ID: 11193If life’s a journey, KiwiRail is a great way of keeping your career moving through it. Ours is a fast-paced, inspiring, and truly customer-focused culture - where your career will connect you to real opportunities, while balancing work and whānau life. **We are looking for an Engineering Technical Coordinator - Freight Yards to join and...

  • Virtualisation Engineer

    6 months ago

    Mount Victoria, New Zealand NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • L2 Field Services Engineer

    6 months ago

    Mount Victoria, New Zealand NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Signals Engineer

    6 months ago

    Mount Victoria, New Zealand HainesAttract Full time

    As a member of the Engineering Team specialising in Signals, you'll play a crucial role in elevating customer satisfaction and stakeholder relations. Your duties will revolve around supporting the engineering aspects of designing railway infrastructure signals assets. **Key Responsibilities**: - Crafting comprehensive design solutions for various signal...

  • Principal Geotechnical Engineer

    7 months ago

    Mount Victoria, New Zealand KiwiRail Full time

    Req ID: 10893If life’s a journey, KiwiRail is a great way of keeping your career moving through it. Ours is a fast-paced, inspiring, and truly customer-focused culture - where your career will connect you to real opportunities, while balancing work and whānau life. **We are looking for a Principal Geotechnical Engineer, to join and become part of our One...

  • Principal Water Engineer

    7 months ago

    Mount Victoria, New Zealand KiwiRail Full time

    Req ID: 10892If life’s a journey, KiwiRail is a great way of keeping your career moving through it. Ours is a fast-paced, inspiring, and truly customer-focused culture - where your career will connect you to real opportunities, while balancing work and whānau life. **We are looking for a Principal Water Engineer, to join and become part of our One...

  • Senior Signals Engineer

    6 months ago

    Mount Victoria, New Zealand KiwiRail Full time

    Req ID: 10946If life’s a journey, KiwiRail is a great way of keeping your career moving through it. Ours is a fast-paced, inspiring, and truly customer-focused culture - where your career will connect you to real opportunities, while balancing work and whānau life. **We are looking for Senior Signals Engineers, to join and become part of our One Winning...

  • Intermediate Software Engineer

    4 days ago

    Mount Victoria, New Zealand EverCommerce Full time

    **About the company** Timely and SalonBiz serve over 24,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. Between us, we offer SaaS solutions to customers of varying sizes and stages, serving different customer profiles within the beauty...

  • Everwell - Cloud Engineering Manager

    3 months ago

    Mount Victoria, New Zealand EverCommerce Full time

    **About the role** Timely and SalonBiz serve over 24,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. We offer SaaS solutions to a variety of customer sizes and types within the beauty industry, and we’ve got big goals and are ready to...

  • Engineering Team Leader Civil

    6 months ago

    Mount Victoria, New Zealand KiwiRail Full time

    Req ID: 10999If life’s a journey, KiwiRail is a great way of keeping your career moving through it. Ours is a fast-paced, inspiring, and truly customer-focused culture - where your career will connect you to real opportunities, while balancing work and whānau life. **We are looking for an Engineering Team Leader - Civil to join and become part of our One...

  • Senior Hardware Engineer

    6 months ago

    Mount Victoria, New Zealand Marama Labs Full time

    **About us**: Marama Labs are on a mission to transform how the world understands and uses its liquid resources. We combine physics and data analytics to create novel solutions for industries such as global winemaking,life sciences and biofermentation. Our (patented) _CloudSpec_ hardware is a world-first spectroscopy technology, invented by our founders,...

  • Intermediate Environmental Engineer

    6 months ago

    Mount Victoria, New Zealand HainesAttract Full time

    Join Morphum Environmental’s diverse, enthusiastic, and passionate team as we tackle exciting multidisciplinary projects across New Zealand and Australia. We're currently offering roles from Intermediate to Senior levels for our centrally-located Wellington team. **The Role**: As an Environmental Engineer, you'll contribute to delivering pragmatic,...

  • Engineering Design Support Manager

    6 months ago

    Mount Victoria, New Zealand KiwiRail Full time

    Req ID: 11005If life’s a journey, KiwiRail is a great way of keeping your career moving through it. Ours is a fast-paced, inspiring, and truly customer-focused culture - where your career will connect you to real opportunities, while balancing work and whānau life. **We are looking for an** **Engineering Design Support Manager to join and become part of...

  • Senior Sales Engineer

    6 months ago

    Mount Victoria, New Zealand Splunk Full time

    A little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of “Best Places to Work” lists and we think it’s because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving...

  • Digital Workplace Engineer

    8 months ago

    Mount Victoria, New Zealand Buddle Findlay Full time

    **The opportunity** An opportunity is available for a digital workplace engineer to join our future-focused digital workplace team. Our digital workplace team is responsible for evolving the way we work and how we use the available tools to drive a high performing, collaborative workplace. We offer a range of benefits that enable you to be the best you can...

  • Collaboration Managed Services Engineer

    6 months ago

    Mount Victoria, New Zealand NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Service Desk Analyst L2 Contract

    6 months ago

    Mount Wellington, New Zealand Robert Half Full time

    **The Company** A leading provider of engineering, maintenance, and construction in NZ and globally, looking for an onsite IT Support Contractor. With operations across NZ and worldwide, and revenue of more than $9 billion globally, this organisation operates as a leader in their industry. The IT team is close knit, down to earth, and friendly with a solid...

  • Tech Lead

    6 months ago

    Mount Victoria, New Zealand Marama Labs Full time

    At Marama Labs, we’re solving some of the hardest industry challenges through our scientific innovations. We’re bringing physics and data analytics to industries such as global winemaking and biopharma production. Our (patented) hardware and cloud-software platform puts cutting-edge science in the hands of our clients, helping them in their pursuit of...

  • Senior Account Solution Architect

    7 months ago

    Mount Victoria, New Zealand Red Hat Software Full time

    About the job: The Red Hat Sales team is seeking an experienced Solutions Architect to guide the growth and development of Red Hat’s business in Wellington, New Zealand. Join the dynamic and innovative Red Hat Wellington Sales team as a Public Sector focused Solution Architect! We're looking for a self-driven and creative individual who can showcase Red...