Virtualisation Engineer

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Managed Services supports day-to-day operations, across multivendor hybrid IT environments. Engineers ensure client IT infrastructure, systems and solutions remain operational through proactively identifying, investigating, and resolving technical issues, restoring service, and facilitating the automated management and control of these systems.

Virtualisation Engineers are primarily responsible for the day-to-day operations of Server Infrastructure, Hyperconverged Platforms and Hypervisors and their interoperability with the other Data Centre technologies and Server Operating Systems.

**Working at NTT**

**Primary Duties**:

- Support, maintain and manage the technical aspects of a managed solution.
- Work independently, with general direction from the client, stakeholders, team lead or senior manager, to perform operational tasks to resolve all incidents / requests in a timely manner within agreed SLA. Timely and consistent updates of tickets with resolution tasks performed.
- Proactively identify, investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution.
- Plan, coordinate and implement complex system changes within client specified change windows. Liaise with the client, vendors, and other partners to ensure mínimal disruption to the client’s day-to-day business operations.
- Identify recurring issues and initiate problem management.
- Proactively identify, contribute, implement, and work with automation teams for effort optimization and automating routine tasks.
- Test new software versions and patches for release suitability and problem resolution.
- Maintain detailed, accurate technical documentation and operational procedures for supported solutions.
- Review architecture, design and as built documentation and make recommendations for improvements.
- Assist with project delivery to ensure projects deliver to the stated business benefits. Facilitate operational handover.
- Assist with on-boarding of new clients into Managed Services support.
- Mentor L1/L2 Engineers offering technical expertise / guidance.
- Operate within Security and Compliance frameworks.
- Understand and comply with the requirements of being part of a 24x7 on-call operation.

**Technical Stack**:
**Core Technologies**:
Hypervisor: Vmware - vSphere, ESXi / Nutanix - AHV

Server Infrastructure: Experience in at least one of the following DellEMC, HP, Cisco UCS

Operating System: Windows Server and / or Linux

**Specialisations**:
Hyperconverged Infrastructure: Cisco Hyperflex, VxRail

Storage: NetApp, DellEMC, vSANs

Site Recovery Manager / Vmware cloud foundation

vRealize Operations / Automation

**Desirable**:
Scripting: Powershell, Bash, Python

Vmware NSX

**Experience**:
5-8 years’ experience in the core technologies

3+ years’ experience in one or more of the specialisations

Managed Services experience

Excellent knowledge and experience in ticketing tools, preferably Service Now

**Education and Training**:
Any of following will be highly regarded

Bachelor’s degree in IT or a related discipline

ITIL Foundation certification v3 / v4

VMWare (VCP or VCAP) certification

NetApp or DellEMC Storage certifications

**What will make you a good fit for the role?**

**Attributes**:

- Excellent client service orientation and passion for achieving or exceeding expectations
- Excellent written and verbal communication skills
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance and considers possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurised environment.
- Ability to explain complex ideas in simple terms.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to adapt to changing circumstances.

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed wi