Collaboration Managed Services Engineer

6 months ago

Mount Victoria, New Zealand NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The role is responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. This role is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. This role applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

**Working at NTT**
- Job Description

MS Engineer (L3) - Application Packager is responsible for to ensure client’s IT infrastructure and systems remain operational.

**Working at NTT**

We are looking for a MS Engineer (L3) - Application Packager to join our team in Wellington.

You are an expert and have in-depth technical knowledge of software, scripting languages to resolve complex packaging and installation issues while maintaining NTT’s packaging standard.

**Key Roles and Responsibilities**:

- Plan and execute software deployments. Ensure that deployment processes are efficient, minimize disruptions, and adhere to best practices.
- Provide regular reports and updates on packaging projects' status and progress to management and relevant teams.
- Strong problem-solving skills to identify and address packaging challenges and complexities effectively.
- Perform operational/packaging tasks and resolve issues as agreed with Clients in a timely manner and within agreed SLA
- Identify problems and errors before they impact a client’s service.
- Proficiency in scripting languages like PowerShell or batch scripting is required. Automate repetitive packaging and deployment tasks, improving efficiency and consistency.

**Knowledge, Skills and Attributes**:

- Attention to details
- Ability to communicate and work across different cultures and social groups
- Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment

**Minimum Experiences**:

- Expert in using deployment tools such as SCCM/Intune
- Expert in using PatchMyPC and PACESuite
- Expert working with group policies, Intune policies, certificates, database and license configurations.
- Understand and used packaging tools like Event Viewer, MSI Verbose Logging, ProcMon, Dependency Walker, AppCompat Toolkit, Application profiling tools, 3rd party troubleshooting tools and remote debugging tools.
- Experience using Microsoft Entra ID.
- Experience on Virtualization tool like App-V, ThinApp, Microsoft Azure AVD
- Experience supporting Windows 10 & 11 environment.
- Experience using GitLab for automation and scripting.
- Moderate level knowledge in ticketing tools preferably Service Now
- Knowledge with Office 365 and Exchange Online
- Knowledge in Microsoft Defender policies, DevOps is a bonus.

**Minimum Qualification and Advantageous Certifications**:

- Diploma, degree or relevant qualification in IT/Computing/Networking (or demonstrated equivalent work experience)
- Relevant Application packaging and deployment certifications, ITIL certification, Intune and Azure certifications

**Skills Summary**

Incident Resolution, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, IT Troubleshooting, Managed Services Delivery, Root Cause Analysis (RCA), Scripting

**Workplace type**:
Hybrid Working

**Equal Opportunity Employer**

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or

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