Production Support Analyst
1 week ago
The opportunity
We’re building a team in Wellington to cover Production Support on our UK platforms to provide our UK clients with support on an ongoing basis.
The responsibilities will include:
- Issue Management - analyse, investigate, and allocate for resolution and closure for all issues;-
- Service Support - support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations;-
- Monitor issues log; to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries;-
- Diagnosis and Problem Solving: Identify, troubleshoot and resolve production issues;-
- Work with developers, analysts and testers to ensure that production fixes and business process changes are fit for purpose;-
- Project Handover - facilitate the transition between project support and production support for all change;-
- Change Management - support testing and release process for production fixes;-
- To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment-
- Intermediate SQL skills and clear understanding of databases-
- Understanding of how SDLC works in practise-
- Strong analytical thinking and problem-solving skills-
- Good communication skills, confident in dealing with internal and external clients;-
- Ability to effectively prioritize and execute tasks;-
- Strong learning agility and passion for continuous learning-
- Comfortable in a high pressure, fast paced environment-
- #LI-JM1
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