Application Support Analyst

2 weeks ago

Auckland City, New Zealand Orion Health Full time

**Innovate with purpose**

Do you want to work for a company that is innovating and making a difference to the health and wellbeing of people all over the world? We're not about selling meaningless, unnecessary products for corporate profitability. You'll be working on technology that will revolutionise global health systems so that we can finally get the healthcare we all want - a basic human right.

We like to think of ourselves as a community of start ups where you can be your true, genuine self. Each of our product teams have the autonomy to decide how they operate and contribute towards our mission of providing each person with the right care at the right time and in the right place.

Orion Health is excited to be expanding our galaxy by recruiting for a number of stellar individuals to join our team to help us deliver to our global customer base. If you want to climb aboard the rocketship and help us revolutionise global health systems, astronomical opportunities await.

**What will you be doing?**

We are on the hunt for an Intermediate Support Analyst for our Customer Support team to work with Professional Services, Solution Adoption, Managed Services Infrastructure, Support and other teams to provide clients with a world class stable solution platform and participate in On-Call Rotation. In this role, you will be continually thinking and challenging existing processes to enable efficiency and lead training sessions for Orion Health colleagues ensuring knowledge sharing as necessary.

As a Support Analyst, you will:

- Providing outsourced Infrastructure and Application services to our clients across the APAC region.
- Hold the responsibility for the daily monitoring, management, troubleshooting and issue resolution for population health services customers.
- Participate in the daily management of the Managed Services Application Stacks either in our Hosted Environment or on Client Premises as assigned and coordinating with the team to maintain Service Level Agreements.
- Go on call once every 5-6 weeks where you are responsible for answering all calls, picking up on alerts generated by our monitoring systems for potential issues and working with clients on P1 and P2 issues.

**What will you bring to the role?**
- **Skills**:You must have experience in writing scripts in Javascript, Shell, Powershell and/or Ansible. SQL or similar scripting experience will be highly advantageous. Familiarity with Cloud technologies, particularly AWS, is also a must Jack of all trades, you will also have excellent written and verbal communication with an appreciation for outstanding customer service.
- **Characteristics**:As an individual, you are organised and self-managing, however you enjoy working collaboratively with the development, customer and delivery teams in testing, implementing change and documentation

**What's in it for you?**
- Your (Orion) health is very important to us. We have teamed up with Southern Cross to provide you with fully covered health insurance, on us
- Used up your annual leave but have yet another wedding to get to this summer? Or how about the kids' cross country event you miss every year? Don't let an empty leave balance stop you. We offer our Orionites the chance to take additional paid time off for those impossible to miss events with LeavePlus.
- The borders are finally open and we want to take advantage of that Whether you want to go back home to visit family, visit friends seas afar, or just be a digital nomad in Bali, you have the opportunity to take your role and work for up to 30 days in another country through our TravelFlex initiative. All we need from you is a strong wifi connection
- You'll use the latest languages and platforms and will be joining the ranks of the most talented and experienced tech workers in the industry.
- Our relaxed, open plan offices have a vibrant and energetic atmosphere. We also have a casual dress-code so you will feel as comfortable in the office as you would at home.
- Flexibility is important. We encourage our people to design a workday that suits them by offering flexible working arrangements.
- Love food and coffee? We provide free breakfast and fruit every day and have a barista coffee machine in the office - not to mention the onsite cafe discount
- With weekly Friday drinks and an active social club, Orionites are never short of good times and we pride ourselves on our fun community.
- We support our Orionites keenness to learn and grow by providing unlimited access to LinkedIn Learning.

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