Customer Support Specialist

3 weeks ago


Auckland City, New Zealand First AML Full time

**Introduction**:
Who are we and why work for us?

We've created a world-class SaaS product that automates and solves our customers due diligence problems so that they can stay focused on running their business.

First AML isn't just a “start up”, we are well funded and in growth mode which for you means your career will grow with us as we create a Global NZ success story.. Here you can actually make an impact by contributing to a growing business, which in turn can accelerate your career.

At First AML we have a bigger meaningful purpose, through our product we help everyday people access the financial system, while limiting criminal exploitation and that is important to us.

Diversity and inclusion is something we are passionate about. We are continuously looking for ways to make improvements across the business and are proud of our safe & inclusive workplace, we encourage people to bring their authentic selves to work.

**Description**:
**About the Role**:
As a Customer Support Specialist you will create customer delight with every interaction you have with our end users so that they have the best customer experience. In this role you will be the first point of contact across NZ and Australia end users who need support with our product or service. A lot of your time will be spent on the phones chatting with customers and getting them the answers they need. We are a growing start up so there is ample opportunity to find innovative new ways to automate responding to inbound customer support requests.

**In this role you can expect to**:
Be an absolute whiz when it comes to Fresh Desk, Fresh Chat, our Help Centre and our VOIP system
You will get creative when it comes to content, updating articles, videos and product releases
Completing tickets within deadlines

**Skills and Experiences**:
**What are we looking for**:
An amazing phone manner
Proven experience in a similar customer service/customer focused role
Customers are your compass - you go above and beyond to create customer advocates
You have built outstanding relationship with your clients and colleagues
You are confident and comfortable when it comes to AML
Strong written and oral communication skills



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