Customer Support Team Leader
3 months ago
Company Description
At accessable, our mission, to provide solutions for better living, guides us every day and reminds us how our efforts positively impact the lives of tens of thousands of New Zealanders every year. We do this by supplying a wide range of disability and rehabilitation equipment, housing modifications and services that support people to live their best life
**Job Description**:
A pivotal role at accessable, providing support and effective leadership to the Customer Support Team to ensure our SLA’s with Whaikaha are met. You will be working closely with assessors, suppliers, sub-contractors and most importantly with persons with a disability, where you will lead the way in demonstrating exceptional customer service.
**Responsibilities include, but are not limited to**:
- Leading the team towards individual and company goals/targets and deadlines.
- Training and developing of team members, including regular feedback, and onboarding of new staff within the team.
- Liaising with internal teams, and with external stakeholders, maintaining positive professional relationships and communication
- Proactively identify process improvements across team processes and customer experience and work with the Service Delivery Manager to develop and implement.
**Qualifications**:
We are seeking an experienced leader, with strong attention to detail, who is confident at troubleshooting and finding information. You will have the ability to think outside the square, be able to make well thought out considered decisions. You will be able to juggle multiple balls at the same time, and remain calm under pressure whilst balancing the needs of your team, the business, and our external stakeholders.
In addition, you will need:
- 5 years+ experience leading in a customer service environment.
- Courage to have courageous conversations when needed.
- Exposure to utilising technology and CRM systems
- Advance Microsoft Office computer skills.
- Strong organisational and time management skills, results focused.
- Dedicated to providing exceptional service experience to our clients
- Empathy and resilience with a commitment to do what is right
- A natural lean towards taking ownership and not passing the buck.
Additional Information
We offer a dynamic and fun work environment, with a set of Values that we live by - they are not just posters on the wall.
**_ Safety First, Make a Difference, Own It, Do What’s Right, Better Together, Attitude is Everything, Aim High._**
If these Values resonate with you and you think you tick all the boxes, then come and join us and be part of something more than ‘just a job’.
Applicants must have the right to live and work in New Zealand to be considered for this role
-
Customer Service Team Leader
2 months ago
Auckland City, New Zealand Team Recruitment Full time**About the Company**: A worldwide recognized freight forwarder who have made their mark across the global for their logistics expertise and service offering. **About the Role**: We are currently seeking an experienced Customer Service Team Leader to join this team based at the Auckland Airport. **Duties include**: - Managing a small team of 3-5 -...
-
Network Customer Support
3 months ago
Auckland City, New Zealand H2R Consulting Full time**Location**: Auckland Type: Permanent / Full Time Reference: 864120 Are you an experienced Team Leader with a strong Network technical support background? Due to increased business growth and internal promotion we are seeking an experienced technical support leader to join a growing Network Support team. You will be responsible for the day to day...
-
Senior Import Operations
2 months ago
Auckland City, New Zealand Team Recruitment Full time**The company**:A well established International Freight Forwarding & Logistics company who are very successful across the entire supply chain. **The role**: We are seeking an experience Senior Import Seafreight Operator or Team leader to provide assistance and expertise to this very busy operations team. **Key responsibilities**: - Processing and...
-
Customer Support Specialist
17 hours ago
Auckland, New Zealand Umbrella Functional Consulting & Support Team Full timeTradify is a dynamic SaaS company, (and Finalist in the Best Places To Work) creating waves in the software industry. Our mission is to transform how tradespeople run their businesses by providing them with software they can depend on. We are looking for an energetic and motivated Customer Support Specialist with strong people skills to help us achieve our...
-
Customer Support Specialist
17 hours ago
Auckland, New Zealand Umbrella Functional Consulting & Support Team Full timeTradify is a dynamic SaaS company, (and Finalist in the Best Places To Work ) creating waves in the software industry. Our mission is to transform how tradespeople run their businesses by providing them with software they can depend on. We are looking for an energetic and motivated Customer Support Specialist with strong people skills to help us achieve our...
-
Customer Support Representative
2 months ago
Auckland City, New Zealand Team Recruitment Full timeThis is an opportunity to join a strong values based organisation where the team is supportive, collaborative and driven to succeed. Join a high performing customer services team, you'll be providing customer service and administration support with an accounts focus. Tasks will include investigations and analysis of invoices, as well as driving cost...
-
Customer Care Team Leader
3 months ago
Auckland City, New Zealand Auckland Transport Full timeAuckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...
-
Senior Customer Services
3 months ago
Auckland City, New Zealand Team Recruitment Full time**The company**: Join a dynamic and well-established New Zealand owned International Freight Forwarding company, renowned for its remarkable success in the industry. With a strong commitment to providing exceptional service offerings across the entire supply chain, our company takes pride in delivering outstanding customer experiences. **The role**: As a...
-
Customer Service
3 months ago
Auckland City, New Zealand Team Recruitment Full timeAbout the Company Located in CBD, a market leader in the industry of importing ro-ro freight. They offer a friendly family feel environment within a stable organisation established over many years, a company who truly knows it's business and does it well. Be proud to be a part of this organisation. About the Role The role is a logistics/customer service...
-
Reticulation Team Leader
1 month ago
Auckland, New Zealand Join Our Team, Waikato Full timeLooking for a Team Leader role where you can utilise your technical skills?• Enjoy variety with a few challenges thrown in?• Do you want your work to make a difference in our community?Kaimai Valley Services, the works division of Matamata-Piako District Council, is looking for someone to lead and coordinate our Water and Sewer Reticulation Team.This...
-
Customer Service Representative
3 months ago
Auckland City, New Zealand Team Global Express Full time**Connecting people and communities| Driving eCommerce | Moving New Zealand** Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating across NZ from Kaitaia to Invercargill. We’re not only transforming our operations but striving towards changing the logistics...
-
Customer Care Team Leader
3 months ago
Auckland City, New Zealand Auckland Transport Full timeAt Auckland Transport we're on a continuous journey to change the way we deliver service to our customers. We're working to shape our city and provide transport choices for a growing, vibrant Auckland. Our people are a diverse team of forward thinking, passionate individuals who provide innovative and realistic insight to the city's transport challenges. As...
-
Customer Administration Team Leader
3 months ago
Auckland City, New Zealand nib NZ Full timeCustomer Administration Team Leader Are you ready to step into a leadership role? Do you consider yourself a self-starter, with an energetic and positive attitude? About nib | Ko Wai Mātou - Free health, life, income protection insurance + discounts for family - Join a supportive and dedicated team where you can learn and develop your career - Great...
-
Trade Support Team Leader
3 months ago
Wellington City, New Zealand PlaceMakers Full timePlaceMakers continuously strives to be the best building partner in the market and takes pride in providing the highest level of service to our customers. We have two newly created Team Leader positions in place across our Wellington Hub, with ongoing demand our team is continuing to grow, and we now have the opportunity for customer service-focused team...
-
Team Leader
2 months ago
Auckland City, New Zealand Thermo Fisher Scientific Full timeAt Thermo Fisher Scientific, each one of our 100,000 outstanding minds has a unique story to tell. Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of our team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the...
-
Customer Service Team Leader
4 weeks ago
Auckland, New Zealand Fletcher Building Limited Full timeBenefits: Lots of great company perks to choose from Company Overview: Firth Industries, part of Fletcher Building Group, is a leading supplier of ready-mixed concrete, masonry products, and premix to the construction industry, serving over 2,500 active customer accounts. We are seeking a team leader with a supportive, proactive approach to customer needs,...
-
Team Leader
3 months ago
Wellington City, New Zealand New Zealand Government Full timeNew Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...
-
Customer Service Team Leader
4 weeks ago
Auckland, New Zealand Fletcher Building Limited Full timeBenefits: Lots of great company perks to choose from Company Overview: Firth Industries, part of Fletcher Building Group, is a leading supplier of ready-mixed concrete, masonry products, and premix to the construction industry, serving over 2,500 active customer accounts. We are seeking a team leader with a supportive, proactive approach to customer needs,...
-
Customer Service Team Leader
4 weeks ago
Auckland, New Zealand Fletcher Building Limited Full timeBenefits: Lots of great company perks to choose fromCompany Overview: Firth Industries, part of Fletcher Building Group, is a leading supplier of ready-mixed concrete, masonry products, and premix to the construction industry, serving over 2,500 active customer accounts. We are seeking a team leader with a supportive, proactive approach to customer needs,...
-
Customer Service Representative
4 weeks ago
Auckland City, New Zealand Team Global Express Full time**Connecting people and communities| Driving eCommerce | Moving New Zealand** Our people and customers are at the heart of everything we do! We have exciting opportunity for a passionate Customer Service Representative to join our close-knit team in our Wellington office. **He angitūtanga: The opportunity** Reporting to our fantastic Customer Service...