Team Leader Customer Support

2 weeks ago


North Shore City Auckland, New Zealand Auckland Council Full time

**Team Leader Customer Support | Stanmore Bay Pool and Leisure Centre**
- Fantastic benefits, including free use of the facility
- Lead and enjoy the role with a dynamic team
- Permanent Full-time position at Stanmore Bay Pool and Leisure Centre

**He angitūtanga: The opportunity**

You will be joining our team at Stanmore Bay Pool and Leisure Centre whose main goal is to inspire Aucklanders to be more active.

You only get one chance to make a fantastic first impression and our Customer Service Team are the people that make it happen when Aucklanders visit our Centre.

In this role you will provide day-to-day people management for all those function staff for whom the centre is their primary location; including performance management, personal development, and training, leave management etc.

You will ensure the services and programmes operate at a high standard and excel at meeting customer and community needs.

This role had been created to champion fantastic customer service amongst our front-of-house team, we want our visitors to feel welcome from the moment they walk through our doors - that first encounter is crucial to ensuring that they will come back again.

**He kōrero mōu: About you**

You will have customer service management experience. You will thrive on using your initiative to find improved ways of doing things and the opportunity to implement these.

You will have a passion for bringing out the best in your team and enjoy building relationships across a diverse range of internal & external customers.

Ideally, you’ll hold a First Aid Certificate. Please see work schedule below, centre operates a 7-day service, so reliability and commitment to work early and late shifts, as well as weekends, is crucial in this role.
- Monday to Friday: 8.30AM - 5PM

**Ngā āhuatanga kei a mātou: What we offer**

We offer ongoing support and commitment to your personal and professional development. You will have access to a range of fantastic Auckland Council benefits, including an annual zoo pass and a range of partnership discounts. And as you will be a Leisure Centre employee, you will enjoy free use of the facilities.

**You can find the position description **here**

**Pay rate: $37.50/hour**

**Applications close on Sunday 10 November 2024**
- Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014 and is deemed a safety sensitive position. As such applicants will be required to undergo police vetting and a drug test prior to commencing employment._


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