Customer Service Team Leader
3 days ago
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
Hybrid Work Model
**Job Description**:
- Great opportunity to lead our customer service team, with a focus on coaching the team to achieve KPI’s and deliver customer engagement and satisfaction_
Are you an experienced Customer Service Team Leader looking to join a global ASX listed organisation and take the next step in your career?
As part of the Customer Support team, your role will be to lead the Customer Service team, ensuring high level value add resolution services are provided to our customers to support our retention and growth strategy. This role will be based out of our Auckland (Wiri) Head Office, and reports directly to the Manager, Customer Support.
The key responsibilities of this role include:
- Leading and managing the team to efficiently and effectively handle all calls and queries in accordance with team KPI’s
- Setting and implementing the strategic direction for the Customer Service team
- Focusing on both internal and external customers to understand their needs and pain points, translating them into team goals, objectives and key performance indicators
- Ensuring that the team follow business processes and meet KPIs including following call guidelines and call documentation
- Demonstrating leadership excellence, coaching the team to reach their full potential
- Previous experience in leading an in-bound customer service team is ideal, but not essential
- A strong leader with a focus on developing others and allowing them to reach their full potential to move on to bigger and better roles within CHEP
- An understanding of working to KPI’s and SLA’s
- Excellent time management skills and the ability to handle complexity
- Strong continuous improvement and efficiency enhancement experience
Preferred Education
No Degree Required
Preferred Level of Work Experience
3 - 5 years
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
-
Customer Service Team Leader
5 days ago
Wellington City, New Zealand Universal Business Team Full timeThe Company Plumbline offers one of the most extensive bathroom and kitchen collections in New Zealand and delivers an unparalleled range of contemporary and traditional products. Every part of their luxurious range is a labour of love and an aesthetic masterpiece; every detail has been intrinsically thought through to ensure Plumbline's sophisticated brand...
-
Senior Customer Services
7 months ago
Auckland City, New Zealand Team Recruitment Full time**The company**: Join a dynamic and well-established New Zealand owned International Freight Forwarding company, renowned for its remarkable success in the industry. With a strong commitment to providing exceptional service offerings across the entire supply chain, our company takes pride in delivering outstanding customer experiences. **The role**: As a...
-
Team Leader
2 months ago
Auckland City, New Zealand New Zealand Customs Service Full timeReady for the next step in your HR career? Looking for an opportunity to lead an HR Advisory team? The Team Leader, HR Advisory sits within Customs' Human Resources Service Delivery (HRSD) team. HRSD works with business units across Customs to provide fit for purpose, pragmatic and customer focused advice and solutions that are aligned to the strategic...
-
Customer Service Team Leader
2 months ago
Auckland, New Zealand Dimond Full timeSupervisors/Team Leaders (Call Centre & Customer Service)Full timeAre you a dynamic leader with a passion for driving operational excellence and delivering exceptional customer service? Dimond Roofing, one of New Zealand's most trusted names in the roofing industry, is looking for an enthusiastic Customer Service Team Leader to take charge of our team of...
-
Customer Service Representative
7 months ago
Auckland City, New Zealand Team Global Express Full time**Connecting people and communities| Driving eCommerce | Moving New Zealand** Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating across NZ from Kaitaia to Invercargill. We’re not only transforming our operations but striving towards changing the logistics...
-
Customer Services
12 hours ago
Auckland City, New Zealand Team Recruitment Full time**About the Company**: Our client is an industry leader in the global freight forwarding space with endless opportunities for growth and development. They are actively hiring while others are hitting hiring freezes, so now is a better time than any to join a thriving company. **About the Role**: This role is available due to an internal promotion! It will...
-
Customer Service Team Leader
1 month ago
Auckland, New Zealand Travvia Full timeWe've got cars, campervans, and motorhomes across New Zealand and Australia, and we're on the lookout for a seriously talented individual to join our Contact Centre as a Customer Service Team Leader. Travvia is the home of our brands JUCY and Star RV.Are you passionate about helping people? Can you think on your feet and solve problems? If you're proactive,...
-
Customer Services
12 hours ago
Auckland City, New Zealand Team Recruitment Full time**About the Company**: This is a global manufacturing company with a branch here in NZ. They are a family based company that started more than 70 years ago and have since been extremely successful across the globe! **About the Role**: We are currently looking for a Customer Services/Sales Support guru who can take the lead in this sole charge role...
-
Customer Service Representative
5 months ago
Auckland City, New Zealand Team Global Express Full time**Connecting people and communities| Driving eCommerce | Moving New Zealand** Our people and customers are at the heart of everything we do! We have exciting opportunity for a passionate Customer Service Representative to join our close-knit team in our Wellington office. **He angitūtanga: The opportunity** Reporting to our fantastic Customer Service...
-
Customer Services
2 months ago
Auckland, New Zealand Team Recruitment Full timeWe are excited to partner with a highly respected client in the freight forwarding industry, renowned for their commitment to excellence and personalised service. They are currently seeking a skilled individual to join their Customer Service/Export Team for a 4-month temporary assignment. What You'll Be Doing: In this dynamic role, you will manage a variety...
-
Customer Service Team Leader
7 days ago
Auckland City, New Zealand SilverChef Full time**Introduction**: About the Role The Customer Service Leader coaches and supports a team of motivated consultants who are handling enquiries from new and existing customers, dealer partners and the SilverChef sales team. Reporting to the Head of New Zealand, this key leadership role has shared accountability for the Auckland office and delivery of...
-
Warehouse Team Leader
3 weeks ago
Auckland, New Zealand Service Foods Full timeTeam Leaders/Supervisors (Manufacturing, Transport & Logistics)Full timeAre you a passionate leader with a keen eye for quality?We're seeking a dynamic and experienced Warehouse Team Leader to lead our Produce Department. This role is crucial in ensuring the smooth operation of our warehouse, maintaining high standards of quality, and delivering exceptional...
-
Customer Service Representative
7 months ago
Auckland City, New Zealand Team Recruitment Full time**About the Company**: Are you ready to take on a dynamic role in an industry-leading logistics service provider? Be part of a team dedicated to surpassing customer expectations and enjoy a workplace that fosters a fantastic company culture. This company is committed to exceeding customer expectations and delivering top-notch services. With a focus on a...
-
Customer Service
8 months ago
Auckland City, New Zealand Universal Business Team Full timeJoin Aquafit as a Customer Service / Internal Sales & Sales Support Specialist **About Aquafit**: Aquafit, a leading manufacturer of PVC pipe solutions, is seeking a dynamic individual to join their team in the role of Customer Service / Internal Sales & Sales Support Specialist. As a family-owned business with deep roots in the trade, Aquafit is committed...
-
Customer Service
8 months ago
Auckland City, New Zealand Universal Business Team Full time**Position**: Customer Service/Warehouse All-Rounder **About Aquafit**: Aquafit, a distinguished name in the manufacturing of PVC pipe solutions, is on the lookout for a dynamic individual to join their team in the role of Customer Service/Warehouse All-Rounder. Aquafit stands out as a family-owned business with a rich understanding of the trade and a...
-
Customer Service Representative
7 months ago
Auckland City, New Zealand Team Recruitment Full time**Customer Service Representative** - Leading Provider in Logistics in the Healthcare sector - Potential to lead to permanent employment Provide exceptional customer support through order processing and engaging communication. Collaborate with a supportive and high-performing team. **About the Assignment**: As a customer service representative, you will...
-
Import Customer Service
8 months ago
Auckland City, New Zealand Team Recruitment Full time**The company**: A well established New Zealand owned International Freight Forwarding company who are very successful in there own right. Providing excellent service offerings to there clients across the entire supply chain. **The role**:We are seeking a Customer ServicesRepresentative to manage a portfolio of clients. **Skills & responsibilities**: -...
-
Customer Service Representative
6 months ago
Auckland City, New Zealand Team Recruitment Full time**About the Company**: Join an exciting global company with a fast-paced work environment where no two days are the same. Work with high end clients in the Biopharmaceutical and courier industries. Join a small supportive team, with approachable managers who have an open-door policy. They celebrate innovation, ideas, work anniversaries, and understand the...
-
Customer Services Team Leader
2 months ago
Auckland City, New Zealand Oji Fibre Solutions Full timeCustomer Services Team Leader - (Phone based) Mangere Bridge, Auckland OJI Fibre Solutions is one of New Zealand's leading manufacturers and suppliers of packaging solutions to a wide range of industries throughout the country. Our customers include blue chip manufacturers and marketers of packaging products to the food, primary produce, industrial and...
-
Customer Services Team Leader
7 months ago
Auckland City, New Zealand Oji Fibre Solutions Full timeCustomer Services Team Leader - (Phone based) Mangere Bridge, Auckland OJI Fibre Solutions is one of New Zealand's leading manufacturers and suppliers of packaging solutions to a wide range of industries throughout the country. Our customers include blue chip manufacturers and marketers of packaging products to the food, primary produce, industrial and...