Service Consultant

2 weeks ago

Auckland City, New Zealand ANZ Banking Group Full time

**Req ID**: 58799

**Department**: NZ Personal Banking Branch Network

**Division**: New Zealand

**Location**: Auckland
Mō te tūranga - About the role

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things
- whether they’re buying a home, building a business or saving for things big or small.

Our close-knit team of Service Consultants play a critical role in making this happen by building trusted relationships with customers who visit our branches to do their banking. Our Service Consultants come from a range of backgrounds including hospitality, retail and the travel industry, but they all share one thing - a passion for connecting with people and a desire to ensure our customers are set up for financial success.

Experience or qualifications in banking isn’t required to be great in this role. We’ll teach you everything you need to know about banking with our streamlined group training programs that support you as you learn the ropes. This training also sets you up for a career that can go many places

We are continuously building our team of Service Consultants in our branches across Auckland and have and casual opportunities. If you’re customer-focused and ready to build a meaningful career, we’ll work with you to find the right role in the right location.

**Role Location**: North and Central Auckland

**Role Type**: Casual (5 openings)

Ka aha tō rā e kite ai? - What will your day look like

There is so much variety in your day to day as a Service Consultant and you could be helping our customers by:
Supporting them with personalised and purposeful conversations to better support their financial well-being;
Educating them on using ANZ’s digital solutions to simplify their banking;
Delivering incredible service and ensuring they leave the branch as strong advocates for ANZ;
Building your skills and banking knowledge quickly through on-going training and mentoring from your dedicated business leaders.

Whatever the day has in store, you’ll be working with a close-knit team that supports each other and celebrates team wins.

Ōu Pūkenga? - What will you bring?

To grow and be successful in the role, you will ideally bring the following:
A customer-centric mindset and an ability to show genuine care and understanding
An eagerness to learn the fundamentals of banking and build a new career
Previous work experience in a customer-facing environment
An interest in promoting various digital channels
Ability to multi-task and adapt to different situations
A positive attitude and a growth mindset

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

**Ngā hua o ANZ - ANZ Benefits**:
Annual Salary Reviews
Health Insurance & Staff Banking Package
Staff banking benefits including retail partner discounts, sports staff supporters club
Generous Leave Provisions including parental leave, study leave, annual leave and lifestyle leave
Access to Self-Learning Programs and Leadership who support your Career Development
He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you’ll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and community you need to take the next big step in your career.

We’re a diverse community at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can “make work, work for them”. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of Aotearoa New Zealand‘s communities. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Te Rā Ōtinga - Job Posting End Date

14/02/2024, 11.59pm, (Melbourne Australia)

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