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Service Consultant

5 months ago

Auckland City, New Zealand ANZ Banking Group Full time

**Req ID**: 59249
**Department**: NZ Personal Banking Branch Network
**Division**: New Zealand
**Location**: Auckland
Mō te tūranga - About the role

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

The Service Consultant role is critical to making this happen. In this role, you would have the opportunity to:
Provide exceptional customer experience through quality interactions that meet customers’ complete financial transaction needs at the first point of contact, referring them on to the relevant person or area of the Bank as appropriate

Take personal responsibility for adopting positive relationship-based service and working collaboratively with colleagues to help the branch succeed in meeting and exceeding objectives

Undertake cash management requirements in an accurate and efficient manner and ensure compliance with bank process and policy requirements

Demonstrate living the ANZ Values with our customers and colleagues

Whatever the day has in store, you’ll be working with a close knit team that supports each other and celebrates team wins.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

**Role Location**: ANZ WestCity, Auckland

**Role Type**: Permanent, Part Time (15 hours per week)

Ōu Pūkenga? - What will you bring

To grow and be successful in this role, you will ideally bring the following:
Exceptional customer focus

Prior experience working with stakeholders and establishing and managing relationships

Excellent communication skills both written and oral

Strong time management skills and ability to prioritise

A positive attitude with a growth mindset

Working knowledge in using different digital channels

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you’ll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and community you need to take the next big step in your career.

We’re a diverse community at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can “make work, work for them”. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of Aotearoa New Zealand‘s communities. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Te Rā Ōtinga - Job Posting End Date

27/02/2024, 11.59pm