Account Service Manager
6 months ago
new zealand auckland contract negotiable**The inside word**:
- Acting in a consultative capacity you will be a single point of contact for all customer escalations end to end, acting as a liaison between this global organization and it’s key customers, you will be responsible for the day to day delivery of services, managing service delivery performance and working to agreed SLAs.
- You will be an escalation point and manage any issues and incidents, performing RCA and always looking for continuous improvement opportunities.
- Customer facing relationship management, cultivating long term customer health, service delivery excellence and ensuring operational functionality are your strengths.
**Why you’re special**:
- You have worked in an Account Service / Customer Success Manager or Service Delivery role before at a senior level and are experienced in customer facing environments.
- Ideally you have experience working in a financial services setting.
- You are customer centric, able to manage multiple stakeholders with excellent communication skills.
- You have experience managing service delivery performance and working to agreed SLAs and contracts.
- Ideally you have an understanding of IT/technology - hardware, software.
**What’s in it for you**
- Join an enterprise technology leader.
- Global brand with very long staff tenure.
- 6 month contract with high likelihood of extension.
- Payroll fortnightly with access to our Customer Experience Lead to assist you with onboarding and throughout your contract.
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