Programme Advisor

3 weeks ago

Auckland City, New Zealand University of Auckland Full time

**Company Description** Waipapa Taumata Rau | The University of Auckland**

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

Our lecturers and health researchers are regarded as experts in their fields, frequently directing global research projects designed to better the lives of New Zealanders and the world, and in turn passing this knowledge on to our students.
**Job Description** Te Whiwhinga mahi | The opportunity**

The Faculty of Medical and Health Sciences are seeking a highly motivated and experienced individual to join our Academic Services team as a **Programme Adviser.**

The Programme Adviser position is a pivotal role within the faculty. You will work with the team of Programme Advisers to enhance the student academic experience.

You will monitor course and programme data and use knowledge of academic programme requirements to ensure clear and consistent advice is available for current and future students, through faculty channels, the Student Hub, Student Experience Centre, online or other channels. The Programme Adviser will make decisions on non-standard complex student requests within their delegated authority.

You will also interpret needs for programme cohorts and provide advice, individualised assistance, and where appropriate referrals to other service providers to support the student’s academic journey. The Programme Adviser will also look for ways to continuously improve the services that are provided to students via faculties web, Student Experience Centre and Student Hubs.

This is a **fulltime** (**37.5 hours per week**), **fixed term** (up to 12 months).
For more detailed information, please refer to the Position Description.
**Qualifications** He kōrero mōu | About you**

We are looking for someone who is a customer centric team player who can multitask and enjoy an everchanging environment where you will embrace challenges with technology as your friend. You will actively contribute to and lead (where appropriate) the ongoing development and continuous improvement of services.

**Knowledge and Skills**
- Tertiary qualification, or equivalent work experience.
- Experience working within a faculty, in a tertiary environment working in partnership with academic staff and an understanding of academic drivers.
- Experience working in a high demand and highly regulated environment.
- Demonstrated skills at influencing at a senior level.
- Demonstrated skills and experience in continuous improvement and facilitating innovation.
- Demonstrated skills in analysing data from various sources and creating cohesive reporting to support decision making at a senior faculty level.
- Kia Whakamana i te Tangata: Acknowledging, maintaining, and restoring the mana and tapu of individuals, whānau and communities.

**Additional Information** Ngā āhuatanga kei a mātou | What we offer**

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

- Flexible employment practices (including working from home, flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare, and a number of other discounts on internal and external services.

For more information, please visit Staff Benefits.

**Me pēhea te tuku tono | How to apply**

Applications must be submitted online, by the closing date of **29 May 2024** to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

**_ Equity_

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