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Area Operations Manager

4 months ago

Auckland City, New Zealand H&M Full time

Company Description
- Make your mark within a leading global fashion company
- A place where you can express yourself & feel like you truly belong
- Fun, collaborative and inclusive team environment
- Flexible working arrangements and competitive benefits

**We currently have a fantastic opportunity to join the H&M New Zealand team. We are looking for an analytical thinker & an action-oriented Area Operations Manager who has a passion for commercial analysis to help drive our business forward.**

**This role is a full-time role based in our Auckland Area Office. Together with the Area Team **(Area Manager, Area visual, Area HR and YOU)**,** you are responsible for our 9 stores across New Zealand.**

At H&M we believe it’s possible for you to find what you love. We offer you space to create and room to grow — a place where you can belong and truly be yourself. You’ll join a team that is full of life in a company that feels as good as it looks. At H&M, we believe it’s possible because together we make it possible.

**Be yourself & more at H&M**

**Job Description**:
**As an Area Operations Manager, you work close to the core of our business - Our Stores**. Your main objective is to drive sales and profitability growth in the area. You do this by securing hours planning, ensuring that our stores can execute on the commercial agenda whilst securing store operations, and ensuring our customers are always top of mind in everything we do.

**Some of the key responsibilities of this role**:

- With your Area Team you ensure strong Commercial Execution in stores.
- You identify and act on business opportunities to improve the performance of your area, ensuring you follow up on your actions by using commercial KPIs.
- You are responsible for securing the scheduling and best practice processes that influence customer experience.
- With store managers you define the staff level per task, day, and hour to secure the right amount of resources at the right time, aligning this with contract structure.
- Together with the area manager you coach store teams on operational best practices to ensure that the setup of the store is optimized to deliver great customer experience and high task efficiency.
- You follow up and act on Salary Cost development in your area.
- You monitor Shop Costs together with relevant functions & you initiate actions when needed.
- Together with Merchandising and Store Management review concept selling performance and ensure right stock levels and garment availability to maximize selling and limit reduction cost.
- You coach our colleagues on how to identify selling opportunities and take actions to improve the customer experience and store profitability.

**Qualifications**:

- Strong business mindset, excellent communication skills and a true team player.
- Commercial - a genuine interest in the business and an understanding of the environment our business operates in.
- Passionate about driving sales and a result-oriented personality.
- Clear logical thinking and well-developed analytical skills - You turn analysis into action
- Detail oriented while being able to see the big picture and keep things simple.
- Strong organizational, time-management and interpersonal skills.
- Natural leader with an ability to inspire others to perform at their absolute best.
- An interest in working in a dynamic team and fast paced environment.
- A university or master's degree within business or another academic field is an advantage.
- Two or more years' working experience in a similar position.
- Flexible to work & travel within New Zealand and occasionally to Sydney, Australia.

**This role is based in Auckland, New Zealand. **Applicants must have unrestricted working rights in New Zealand.**

Additional Information

**What’s in it for you?**
- Encourages work life balance with flexible working arrangements
- Receive 25% off H&M and other H&M Group brands
- Continuous learning and development opportunities within a global business
- Up to 26 weeks paid parental leave for eligible team members
- Access to 24/7 wellbeing provider
- Enjoy your birthday with an extra day of leave
- Please note that interviews are conducted both in person and virtually. When you apply, please feel free to tell us the pronouns you use and any reasonable adjustments you may need during the interview process._