Area Manager
2 days ago
**An exciting opportunity to join a respected and established kiwi-owned organisation who are industry leaders in Commercial Cleaning. This is your chance to build long lasting relationships with people from all walks of life in a role that offers flexibility and autonomy.**
About the Company & Culture:
Madison is pleased to be partnering with a Kiwi business who are industry leaders & experts for Commercial cleaning services. With a strong presence in the domestic market, their service delivery and customer focus are unmatched.
With several accolades to their name, the award-winning company hold a strong reputation as expert commercial cleaners for private and public organisations from owner operated franchises across New Zealand. Their cleaning programmes are tailored to industry and specific business needs, utilising franchised cleaning crews across the country to deliver exceptional cleaning services.
Due to considerable increase in clients, sites and an exciting new project in the works, the business is now poised for significant growth. They now need an eager and enthusiastic Customer Relationship Manager who can act as a connector & trusted advisor to the business franchises and clients
**About the role**:
The purpose of the role is to provide leadership while being responsible for overseeing the operations within the Auckland and Northland regions. The role will see you developing strong business relationships for the purpose of ongoing work, to promote value of services, always ensuring exception customer service and support.
**Day to day responsibilities**:
- Engage in regular communication with clients via phone and personal visits, providing support and guidance where necessary, acting as a trusted advisor to both the clients and franchisees.
- Oversee the day-to-day operations of the Auckland and Northland regions including customer service, personnel management, subcontractor management, and staff and franchisee rostering.
- Undertake site checks and Quality Assurance checks as prescribed in frequency per client. You will receive training on this.
- Responding to existing and new customer needs for Quotation and variation.
- Maintaining relationships with key customers that will allow for ongoing business.
- Responding to existing and new client’s needs for quotations & variations.
- Ensure critical care audits and completed to company standard
- Will be required to travel from Auckland to the upper North Island to engage with Northland client base.
**About You**:
You will be able to demonstrate the following skills, knowledge & experience
- **Relationship Management & Customer Focus -** With exceptional building and customer service skills, you will have strong ability to connect with a wide range of people from all walks of life.
- **Account Management - **Will have a proven history of high-volume Account Management and experience handling mulit-site accounts.
- **Organised & Proactive-** You will be proactive and have high attention to detail with an ability to juggle many priorities successfully.
- **Autonomous - **You will be independent with ability to self-manage and self-motivate.
- **Culture Fit -** The business is very people focused and orientated organisations who believe in genuine connections, integrity in the way they work and conduct themselves with empathy and care, highly valuing each other their clients and franchises.
**_Keen to discuss the role and how to take this step to elevate your career? APPLY today_**
**Reference**: 137532
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