Events Coordinator

5 months ago

Auckland City, New Zealand Hilton Full time

**About Hilton Auckland**

Our nautically-inspired 5-star hotel sits on the end of Princes Wharf, home to a wide variety of fine shops, restaurants, and bars. With seven flexible function spaces, we host carbon neutral meetings for up to 750 guests

We are looking for an
**Event Coordinator**
to become part of our professional and hard-working C&E team. Hilton Auckland Event Coordinators go beyond hospitality, they are ultimate stay creators ensuring seamless events are turned into memorable experiences.

**What will I be doing?**

**This role involves**:

- Handle incoming telephone calls
- Handle incoming and outgoing correspondence of designated Banquet Sales Managers
- Responsible for assisting the managers in typing / filing correspondence such as proposals, Letters of Agreement, banquet event orders, group resumes, thank you letters, post event summaries, etc.
- Handle photocopying and distribution of all correspondence such as memos, banquet event orders, Letters of Agreement, resumes, etc. to concerned departments
- Maintain a proper filing and trace system for the department
- Responsible for maintaining the general tidiness of the department and ensuring sufficient stock of stationery and other office supplies
- Be aware of event details related to the accounts of designated Banquet Sales Managers
- Assist the Banquet Sales Managers in liaising with other departments for information (e. g. liaise with Banquet operations for floor plans and equipment / liaise with the Chef for special menus, etc.)
- Maintain a good understanding of clients serviced by designated Managers.
- Handle all incoming telephone and fax enquiries and provide initial suggestions on sales enquiries
- Handle guests' requests independently by supplying information, contacting concerned departments to assist in guests' requests and needs
- Update the group chart and prepare relevant reports
- Conduct site inspections if required
- Responsible for sending out the post-event critique forms with thank you letters at the end of each event
- Maintain the highest standard of professionalism, ethics and attitude towards clients and colleagues
- Be aware of the hotel hygiene and food safety control standards and procedures in handling complaints on food hygiene (e.g. food poisoning)
- Always ensure that a hospitable service atmosphere is projected at all times in the hospitality business
- Carry out any other reasonable duties and responsibilities as assigned

**What are we looking for?**
- University graduate
- Minimum 1 year of experience in a similar capacity with international chain hotels
- Excellent command of written and spoken English to meet business needs
- Good communication and interpersonal skills
- Good team player
- Able to work under pressure and deal with stressful situations during busy periods
- Very familiar with the local market and good at marketing trend analysis

**It will be beneficial if you maintain the following**:

- Work experience within a Hilton property

**Hilton Benefits**

As a Hilton team member you can expect to receive:

- Team member and Friends & Family discount on global Hilton room rates
- Discounts of up to 25% on products and services in participating Hilton outlets
- Access to Hilton University training, offering more than 2500 learning programs
- Access to an Employee Assistance Program (EAP)
- Career development opportunities
- Complimentary staff meals whilst on duty
- Laundered dry cleaning services

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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