Senior Sales Support Coordinator

2 days ago


Auckland City, New Zealand Cultivate Full time

Varied role: 2IC to Sales Support Mgr + key accounts + look after o'seas markets
- Thorough onboarding & induction process
- No Sales involved - this role supports the Sales team

**Company**:
This organisation is the largest of it's kind in NZ and prides itself on it's

family-based values.

They export premium products world-wide from the highest quality NZ ingredients
**.**

**Hours, Location and Duration**:

- Full-time permanent role
- 40 hours per week
- Super flexible daily start times (anywhere from 6.30am to 10am start)
- Based Highbrook/East Tamaki
- Plenty of on-site free staff car-parking
- Modern, open-plan office

**Duties and Responsibilities**:

- 2IC to Sales Support team Manager
- Coaching & mentoring team members, champion Team Building
- Acting Manager if Manager is away
- This team supports a Sales team of approximately 20 people
- Oversee and provide admin support for all sales functions
- Key Account management of some of their biggest accounts
- Looking after overseas market e.g. African & Middle East markets
- Ensure all sales contracts are accurate & sent to customers for signing
- Order Management
- Deal with logistics and shipping teams to ensure orders flow smoothly
- Manage order process from end to end (sales quote to sales ready)
- In time become the Training Facilitator for the Sales Support Team
- Run various projects
- Process improvement
- Complaint management
- Raise credits and debits

**About you**:

- You'll have experience in a Sales Support/Customer Service role
- You'll have some mentoring/coaching experience
- You'll ideally have aspirations to become a manager
- You'll have resilience to deal with changing overseas market regulations
- You'll be adaptable with excellent time management
- You'll be a great team player keen to join a close-knit fun team
- You'll have amazing attention to detail to reduce the risk of errors
- Export experience would be extremely beneficial
- Clear & professional written and verbal communication skills are crucial for dealing with overseas markets

**What this role can offer you**:

- A great new 'forever work-home' in a fun, close team
- Flexible daily start times to deal with overseas markets
- The opportunity to work in an industry that will always be in demand
- Career progression further down the track (this organisation loves to promote from within)
- Salary plus discounts from many leading retail brands
- Fun Team building events
- Positive and inclusive work culture
- Wellness programme
- Career development/training options (eligible after a period of employment)
- Job stability and financial security in a company that provides an essential product to the world
- Job satisfaction from making so many customers happy worldwide
- Join a successful & globally respected export organisation

**How to apply**

We recognise that neurodiversity is critical to a healthy, productive, and innovative business. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn’t bring out your best, let us know. We want you to shine, not shy away.

SCR-toni-johnson



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