Guest Service Agent/ Receptionist

5 days ago

Auckland City, New Zealand Minor International Full time

**Company Description**

Contemporary, relaxed and imaginative. AVANI Hotels & Resorts provides the right space for a relaxed and inspired getaway. Authentic, sustainable dining nourishes our guests and stylish, comfy rooms are where their dreams are made.

Feel at home as part of a close team that thrives on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.

We are looking for an enthusiastic and professional Guest Service Agent on a full-time basis at AVANI Metropolis Auckland Residences. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

**Responsibilities include**:

- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meeting guests and customers when they arrive and ensure they are settled in their rooms.
- Maintaining professional, open and honest communication to assist guests and make accurate bookings.
- Availability to work shifts between Monday to Sunday (between 6.00am and 11pm).
- Immaculate personal presentation.
- Professional interpersonal and communication skills.

**Qualifications**

Previous experience working in hospitality, providing customer service and guest services is advantageous.

**Additional Information**

Join our positive and vibrant team and be rewarded with these team benefits:

- Discounts on accommodation across all Minor Hotel brands
- Discount when you visit any of our restaurants, cafes and bars
- Paid Birthday Leave & Paid Vaccine Leave
- Career progression
- Reward & Recognition programs
- As an organisation, Minor Hotels have not mandated the vaccine as part of a team member’s employment. However, we will continue to comply with the health advice and government orders imposed in the states and territories in which we operate in. We do have programs such as Vaccine Leave available to support team member's ability to access the vaccinations._

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